VP, Data Management and Platform Operations
2 weeks ago
The Vice-President, Account Management, is responsible for the end-to-end performance of the account & relationship with one the leading global airlines and a full stack Amadeus customer.
Defining and executing the commercial & operational strategy between Amadeus & the Customer by understanding the Airline's key business requirements and establishing a strategy to support these requirements.
Maximizing customer satisfaction across all aspects of the Amadeus - Customer relationship (commercial, operational, solutions, etc.)
Generating short-, medium- & long-term opportunities to ensure revenue growth.
Owning all contracts between Amadeus & Customer
Leading the Extended Account Teams on all aspects related to the account, including solutions, functional & technical issues, delivery, commercial, escalations, etc.
Being the primary entry point for all commercial & contractual items
Managing executive & operational level relationships - the VP is the main escalation point when there are concerns / issues regarding the account.
Identifying key concerns of the customer and developing a strategy to address these & maintaining customer engagements through Quarterly Business Reviews, Innovation & Strategy Sessions, etc.
Develop and continually refine an Account Development Plan for the Airline ensuring continued success of the account across all key metrics (customer satisfaction, operations, delivery, revenue retention, revenue growth, relationship, etc)
Work with the Airline to understand their specific solution & product needs and identify potential Amadeus solutions to meet these needs
Develop and execute an executive engagement strategy - ensuring appropriate stakeholder mapping and a robust engagement plan
Manage P&L responsibility for the Airline.
standalone components, services, etc.) and drive the required analysis and commitment to secure investment and resources.
Build strong commercial relationships
Account Governance and Customer Satisfaction:
Develop an Account Governance Plan with at least a minimum yearly strategic review with Senior Management, and quarterly meetings with each strategic area.
Talent Management and Engagement:
Lead a team of engaged, high performance Account Managers.
this includes articulating value proposition, driving pre-sales efforts (demos, PoCs, product development assessments), enabling consultative selling, supporting upsell/cross-sell efforts, prepare for and drives renewals meetings with accounts, building account development plans, preparing business cases, negotiating.
Guide team members in best practices and ensure the Account Management model is being applied as designed.
Bachelor Degree and /or equivalent work experience.
15 years previous experience as a consultant (with one of the larger consulting firms), or previous experience in account management with a large customer ($50M annual revenue)
Strong capability to effectively manage cross-functional teams.
Strong experience in working with airlines or travel agencies in an account management role
Candidate is expected to be well versed in Amadeus processes, policies, solutions, market position, value proposition, yet not appear as a sales professional
The Account Director will need to establish relationships at all levels to manage escalations and gradually reduce them over time.
Must be willing to relocate to Montreal within a specified period of time.
English speaking (written & verbal) . French speaking preferred but not required.
Familiarity with Amadeus solutions / offerings is required, but deeper knowledge is an asset
Negotiation skills will be needed to deftly manage difficult discussions. Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: onsite, hybrid or fully remote.
Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
At Amadeus we’re passionate about travel and technology and making travel simpler, smarter and smoother.
We're a diverse global team of over 18,000 professionals working together to solve the industry's toughest challenges and deliver exceptional customer experiences across 190 countries.
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