Technical Writer

4 weeks ago


Toronto ON, Canada Bay Street Staffing Full time

One of our banking clients is seeking a Technical Writer for 4 months contract in Toronto.

This is a hybrid role.

Responsibilities:

Design, write, edit and maintain documentation for frontline and back-office roles

• Analyzes the impact and effectiveness of communications suitable to all audiences

• Write new and maintain existing content to support call centres, banking centres, and back-office operations nationally:

o Procedure, process, policy and product information

o Standards and guidelines

o Legal disclosures and guidelines

o Sales campaigns

o Communications

• Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards

• Consults and coordinates needs assessment and documentation review sessions with submitters to ensure documentation solution achieves end user and business needs

• Communicates effectively with business partners to ensure the correctness and effectiveness of content

• Recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design

• Adheres to all metadata and AI writing requirements with KC content

Must Have Requirement:

  • Financial Institution experience to understand procedures
  • 8 years' experience
  • Experience in creating documentation for a technical audience
  • Tech savvy – understand technology
  • Excellent writing, editing, and communication skills

Nice to Have:

  • MS Office and SharePoint


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