Technical Writer

3 weeks ago

Toronto ON, Canada Apex Systems Full time

Technical Writer External Product Documentation / API Documentation

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Writer with 5+ years experience in software documentation for an external client preferably in the Retail/Ecommerce space as well as end to end documentation experience for a net new application / implementation to place at our client.

Publicly traded Technology Company on the NASDAQ who conducts Grocery delivery & pick-up service and Customer Shopping Solutions in the United States and Canada.
Start date: ASAP.
Office Location : Downtown Toronto
Terms: 6 month contract to start, subject to an extension
The Client’s Platform is a retail enablement platform with solutions for online and in-store commerce. We are looking for an experienced technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, such as online shopping, checkout, fulfillment, and order status management, for an external audience. You’ll work directly with our Product Engineering, Product Management, and retailer facing teams to understand our products, market, and audience, and then create a positive, engaging learning experience for partners that will ultimately drive adoption and ubiquity of our products. Produce high-quality external product documentation that is tailored to our target audience
• Develop documentation / content plans and socialize with key stakeholders
• Edit content created by teammates
• Technical Support, Customer Success Managers) to collect partner feedback and incorporate it into documentation
• Work with the Product Marketing team to understand and collaborate on positioning, tone and messaging
• Maintain a comprehensive library of technical terminology and documentation
• 7+ years experience as a technical writer in a software development environment delivering documentation to an external audience
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience
• Ability to deliver high-quality external documentation with high attention to detail
• Knowledge of current technical writing methods, trends, and technologies
• University degree or college diploma in English, Communications, Technical Writing, Engineering, Computer Science, or a related field


Technical writing certificate or similar qualification
• Undergraduate degree
• Grocery and/or retailer industry experience
• Experience working at a tech startup, in e-commerce or in the technology sector

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