Client Services Specialist
3 weeks ago
As a Service Centre Specialist, you’ll be responsible for managing centralized referrals and highlighting the benefits of Integrated Employment Services and achievement of program outcomes. This is a customer-focused support role for our Service Provider Network, Jobseekers, Employers, and Service System Manager team. This role is integral to the success of the program, better connecting people to the supports they need.
In addition to excellent customer service skills, this role will be required to document interactions and track & monitor activities, targets, and follow-ups. Provide a range of centralized support services to WCG and its Service Providers staff, Clients, employers, and other stakeholders (both inbound and outbound)
Develop a strong understanding of WCG’s contract, guidelines, policies, and process
Undertake standard and ad hoc data entry tasks
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Administer Client referrals received from external partners and ensure allocations to WCG and its Service Providers are within required timeframes
Provide support to resolve Client complaints, disputed referrals and any other areas related to Client referrals
CaseFLO Champions Working Group (support with testing, new enhancements)
Support with development of new tools and resources, as Subject Matter Experts, and continual improvement initiatives
Bilingual (English and French)
Strong customer service skills and ability to overcome objections
Proficient in MS Excel and Word
Comprehensive and flexible health and dental benefits
Generous time off policy to encourage work/life balance
We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.
WCG isstrengthened by diversity. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
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