Client Support Specialist

1 month ago

Canada Pandapay Full time
Spécialiste du soutien à la clientèle/ Client Support Specialist

ChezPanda Pay, notre relation avec nos clients est au centre de nos activités.C’est pourquoi nous nous concentrons à leur fournir de bons conseils grâce àdes conversations significatives. Dans ce rôle, vous apprendrez à connaîtrenotre entreprise rapidement, en travaillant avec un groupe diversifié deprofessionnels talentueux dans un environnement dynamique. Ici, vos idéesseront entendues et votre potentiel sera toujours reconnu. Rejoignez-nous etvous ferez partie d’une véritable équipe, en collaborant avec d’autres afin debâtir une carrière passionnante chez Panda Pay.

Spécialiste du soutienà la clientèle

Nos spécialistes dusoutien à la clientèle sont essentiels pour notre mission globale chez PandaPay. Vos interactions avec nos clients sont cruciales pour développer desrelations durables qui favorisent notre succès.

En tant que membre de l'équipe du Service à laclientèle, vous aurez pour responsabilités :

● Servir et satisfaire chaque client lors de vosinteractions, et gérer efficacement et professionnellement leurs demandesd'entretien de compte et de résoudre les problèmes.

● Comprendre les besoins de nos clients à travers desconversations de qualité et identifier les opportunités de promouvoir desservices répondant à leurs besoins.

● Gérer les demandes accrues en service à la clientèleet interagir avec les clients et les fournisseurs pour parvenir à unerésolution finale.

● Engager des conversations significatives avec lescommerçants afin de maximiser la rétention en adoptant les valeurs et lamission de PandaPay.

● Orienter les clients vers d'autres membres de l'équipeet des partenaires capables de les aider à répondre à leurs besoins.

● Participer activement à des séances d'entraînementrégulières et aux réunions d'équipe.

Rejoindre l'équipe de Panda Pay présente de nombreuxavantages, notamment :

● Accès à une variété de formations formelles etinformelles, telles que des sessions de formation en ligne, des salles declasse virtuelles et des formations en classe.

● L'opportunité de grandir au sein de notre entrepriseet de s'entraider mutuellement pour atteindre notre plein potentiel.

● Des possibilités de participation et de bénévolat dansla communauté.

Noussommes là pour aider nos clients, notre communauté et nos collègues. En tant quemembre de l'équipe travaillant au bureau, nous vous fournirons les outils etles ressources nécessaires pour atteindre de nouveaux objectifs, tout en aidantnos clients à atteindre les leurs, que ce soit à travers une formation ou uncoaching approfondi, un apprentissage continu, nous vous aiderons à acquérirune expérience précieuse, à élargir vos compétences et à atteindre vosobjectifs.

Travailleravec nous signifie faire partie d'une équipe de personnes talentueuses etpassionnées, qui travaillent ensemble pour offrir d'excellentes expériencesclient. Nous soutenons votre succès en vous fournissant le soutien dont vousavez besoin pour transformer votre potentiel en performance.

Chez PandaPay, nousnous engageons à créer un lieu de travail inclusif, équitable et accessible. Enembrassant la diversité, nous renforçons notre entreprise grâce à nos employéset à leurs perspectives. Nous accueillons et encourageons les candidatures despersonnes ayant une déficience. Des accommodements sont disponibles sur demandepour les candidats participant à tous les aspects du processus de sélection.

Ce dont vous avez besoin pour réussir :

● Une attitude positive et enthousiaste, ainsi que desolides compétences relationnelles.

● Une expérience avérée dans le service à la clientèleet une passion pour aider les autres et réaliser des ventes.

● Une expérience dans l'industrie du traitement despaiements est un atout.

● Une mentalité axée sur le service avec une capacitédémontrée à écouter attentivement et à adopter une approche orientée ensolutions.

● Un communicateur et éducateur expérimenté, à la fois àl'oral et à l'écrit.

● La capacité de multitâches, avec des compétencesinformatiques supérieures à la moyenne et une bonne compréhension du numérique.

● Une flexibilité pour travailler des quarts de travailde 8 heures différents.

● Des compétences efficaces en gestion des relations.

● Être bilingue en anglais et en français est uneexigence.

● Disponible pour travailler à temps plein au bureau.

Les employés de Panda Pay bénéficient d'un ensemble d'avantagessociaux.

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