Front Office Manager, Hotel

3 weeks ago

Winnipeg MB, Canada Kaizen Lab Inc. Full time

Sparrow Hotels, our core purpose is to create an environment for people and
communities to flourish. staff through social responsibility, community investment, sustainability,
We currently own/operate 4 hotels within Winnipeg including
The Norwood Hotel, Inn at the Forks, The Mere Hotel, and Wyndham Garden
Winnipeg Airport Hotel.
roots in the Winnipeg community run deep with more than 80 years in the
hospitality industry, growing alongside a city profoundly shaped by culture and
hospitality. It is from this history that we draw inspiration to extend the
most genuine and unique dining, spa and hotel experiences.
are excited to be recruiting for an experienced Hotel Front Office
at the Forks is a sleek and stylish hotel set in The Forks historic site with
guest rooms that feature a modern design, and some suites have waterfront
SMITH is a contemporary restaurant featuring locally sourced
ingredients, and Riverstone Spa is a full-service spa, both located within the
hotel.
Front Office Manager is responsible for overseeing all operations at the Front
Desk, including Night Audit. The Front Office Manager will have excellent
leader of superior guest service skills and the technicalities of all positions
The Front Office Manager should have a good working
knowledge of the hotel industry and be proactive in seeking out potential
the hotel and its guests.
and Night Audit.
· Oversee Payroll and staff scheduling.
· Hiring and creating training plans for new staff
Maintain all Hotel and Front Office policies and procedures.
· Responsible for creating and amending Front Office
plans with supporting documentation with the assistance of Human Resources.
· for hotel.
· Manage and troubleshoot the two-way interface status,
Strategically Manage yields in PMS
· At least 3+ Years as a Hotel Front Desk Manager/Supervisor
· in a fast-paced Hotel setting
· an asset.
· French
Speaking is considered an asset.
· is a Full-Time position, and hours would primarily be days, but evening and
weekends could be required, depending on hotels occupancy and staff scheduling.
The successful candidate must be available to work a flexible schedule, when

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