Senior Manager/Manager

3 weeks ago

Vancouver BC, Canada T-Net British Columbia Full time

We are currently seeking a Senior Manager of Workforce Management for our Customer Success team at Clio.
The Senior Manager of Workforce Management plays a critical role in optimizing operational efficiency and resource allocation for the Customer Success organization. This position is responsible for managing a team and implementing strategies to ensure that the right number of employees are in the right place at the right time to meet customer service demands and operational goals. The Senior Manager of Workforce Management works closely with Customer Success Leadership and other key stakeholders to forecast, plan, and schedule workforce resources effectively.
Workforce Planning: Develop and execute workforce planning strategies to align staffing levels with business demand, considering factors such as seasonality, call volume, and customer service targets;
Forecasting and Analysis: Utilize historical data, statistical models, and market trends to create accurate workforce forecasts, ensuring adequate staffing to meet service-level goals;
Scheduling: Create and manage employee schedules, considering employee preferences, labor laws, and operational needs. Performance Metrics: Monitor and develop key performance indicators (KPIs) related to workforce management, such as service level, average handle time, and forecast accuracy;
Technology and Tools: Oversee the use and optimization of workforce management software and tools to support forecasting, scheduling, and real-time monitoring;
Team Management: Lead and mentor a team of workforce management analysts, providing guidance and support to ensure efficient staffing and scheduling;
Collaboration: Collaborate with other departments, such as Revenue Operations, HR, and Finance, to ensure alignment between workforce management and organizational goals;
Prepare and deliver regular reports and analysis to senior leadership, highlighting key insights and recommending adjustments to workforce strategies;
Compliance: Ensure compliance with labor laws, company policies, and industry regulations related to workforce management and scheduling practices.
3+ years of experience in workforce management, with a proven track record of leadership and strategic planning;
~5+ years of people management experience, with a demonstrated track record of supervising and guiding teams towards organizational goals ;
~ Proficiency in workforce management software and tools;
~ Strong analytical and data-driven decision-making skills;
~ Excellent communication and team management abilities;
~ Knowledge of labor laws and compliance related to workforce management.

Experience in the legal industry;
Industry-specific certifications in workforce management;
Familiarity with Zendesk, Salesforce, or similar CRM software;
Advanced knowledge of data analysis and statistical modeling.
We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. Post your resume on T-Net and let employers come to you .
Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
Registration on or use of this website constitutes acceptance of our Terms of Use .
#

  • Senior Manager, Workforce Management

    3 weeks ago

    Vancouver, BC, Canada T-Net British Columbia Full time

    We are currently seeking a Senior Manager of Workforce Management for our Customer Success team at Clio. The Senior Manager of Workforce Management plays a critical role in optimizing operational efficiency and resource allocation for the Customer Success organization. This position is responsible for managing a team and implementing strategies to ensure...

  • Senior Night Manager

    2 weeks ago

    Vancouver, BC, Canada BC Liquor Distribution Branch Full time

    Senior Manager, Employee Relations The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores. ...

  • Senior Manager/Manager

    3 weeks ago

    Vancouver, BC, Canada Outpost Recruitment Full time

    General Contractor Leading Canadian infrastructure contractor Our client, a leading civil and infrastructure contractor has an opening for a Senior Tunneling Manager to join their team in Vancouver. Compensation: Competitive salary, great benefits package, 4 weeks’ vacation, monthly public transit pass, fitness membership, training opportunities,...

  • Senior Project Manager

    1 week ago

    Vancouver, BC, Canada iamota Full time

    Employment Type: Full-time Location: Remote within Canada Salary : CAD$90-110K iamota is a leading Shopify Plus Design and Development Agency Partner. We are looking for our next Senior Project Manager to join us on our journey to becoming the top boutique Shopify Plus agency in North America. What we’re looking for We are looking for a Senior...

  • Senior Project Manager

    2 weeks ago

    Vancouver, BC, Canada Whopper Technologies Full time

    Position : Senior Project Manager Remote Work. Location : Ontario, Canada Duration : 6+ Months The key items we are looking for in this role are Senior PM/ Quality Management System implementation of modules experience and GXP process experience /Computer system validation – requires candidates that have worked in the Pharma industry. 12+ years of...

  • Senior Relationship Manager

    3 weeks ago

    Vancouver, BC, Canada BMO Full time

    Commercial Sales & Service As a Senior Relationship Manager, you will be supporting our Dealer Finance Commercial banking team on complex lending while focusing on relationship management and business development for our BC region. This role collaborates with various regions such as Cash Management, Private Wealth, and other Commercial Banking partners....

  • Community Manager

    2 days ago

    Vancouver, Canada Home Instead Senior Care Full time

    **Home Instead®** - **Community Relations Manager**_ FHC Home Care Senior Services Ltd. dba Home Instead® **Objective**: The Community Relations Manager is responsible for ensuring achievement of revenue objectives for the assigned territory. Revenue is to be generated from a variety of Sales and Marketing duties, including researching, and pursuing new...

  • Senior Manager

    3 weeks ago

    Vancouver, BC, Canada Envol Strategies Full time

    UFCW 1518 is hiring a Senior Director of Organizing to join our team. Everyone deserves safe and respectful working conditions and a healthy community. By continuing to win fights for fairness, organize workers in diverse industries, and support causes that benefit communities, we work together to improve quality of life for all British Columbians. ...

  • Senior Project Manager

    3 weeks ago

    Vancouver, BC, Canada S.i. Systems Full time

    Senior Project Manager Our client is searching for a Senior Project Manager to build and enhance the digital banking capabilities of the existing banking systems. This is a 1-year contract to start with potential for renewal. Remote position. 10+ years’ experience in Project Management including building and managing project plans #5 years’...

  • Senior Contract Manager

    3 weeks ago

    Vancouver, BC, Canada S.i. Systems Full time

    Our client is looking for Senior Contract Manager – Claims to provide consultation and sound advice on the corporation's position with respect to key/complex (construction) claims – 1 year contract (possible extension), Hybrid in Greater Vancouver. Requirements: #10+ years of contract management work experience (Preferably in construction, oil and...

  • Senior Project Manager

    3 weeks ago

    Vancouver, BC, Canada TalentSphere Staffing Solutions Full time

    Job Title: Project Manager/Senior Project Manager Location: Vancouver, British Columbia Salary: $140,000 to $200,000Position Overview:The Project Manager will play a crucial role in overseeing and managing residential multi-family construction projects in the Lower Mainland. This is an opportunity to join and help lead a collaborative and innovative...

  • Senior Commercial Manager, Contract Logistics

    3 weeks ago

    Vancouver, BC, Canada Chamber of Shipping of British Columbia Full time

    Senior Commercial Manager, Contract Logistics DP World Canada Senior Commercial Manager - Contract Logistics We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime...

  • Senior Commercial Manager, Contract Logistics

    3 weeks ago

    Vancouver, BC, Canada Chamber of Shipping of British Columbia Full time

    Senior Commercial Manager, Contract Logistics DP World Canada Senior Commercial Manager - Contract Logistics We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and...

  • Senior Project Manager

    3 weeks ago

    Vancouver, BC, Canada Haystack Recruitment Full time

    Opportunity Summary Reporting to the Project Director, as the Senior Project Manager, you will be part of a team that collaborates to drive creative solutions for our clients and internal/external stakeholders.We are looking to hire a Senior Project Manager to join our team and manage a $60 million Residential/Institutional new build. Key...

  • Senior Manager, Performance management and analysis

    3 weeks ago

    Vancouver, BC, Canada Electronic Arts Inc. Full time

    We are looking for a Senior Creator Partner Manager to join our Creators Team program to help develop our EA Affiliates program and other Creator programs. You will be responsible for identifying, recruiting, and developing a stable of hundreds of Creators to help them achieve good results as part of our Affiliate program. Reporting to the Director of...

  • Senior Project Manager Institutional

    3 weeks ago

    Vancouver, BC, Canada Haystack Recruitment Full time

    About the Role Our client is growing its institutional division with a Senior Project Manager as continue to diversify our business. Reporting to the Vice President and Director, the  Senior Project Manager  will lead the full construction process of this project and strive to exceed clients’ and owners’ expectations by ensuring quality, design and...

  • Senior Asset Management Program Coordinator

    2 weeks ago

    Vancouver, BC, Canada Jooble Full time

    Job Description: Senior Program Manager - Special Initiatives Joint Use Program Job Description Our clients are working collaboratively to plan and implement several related initiatives to improve the way work is performed and reduce costs associated with our jointly owned distribution pole system. Together we are seeking a highly skilled and experienced...

  • Senior Project Manager

    1 week ago

    North Vancouver, BC, Canada Harbinger Network Inc. Full time

    Senior Project Manager - Major Projects MP · North Vancouver, British Columbia This is a great opportunity for a seasoned Construction Professional to enhance their career! Great Culture, Benefits, People, Projects! ROLE SUMMARY The Senior Project Manager plays an integral role to lead, organize, and manage all project construction teams and to achieve...

  • Senior Project Manager Marine Engineering

    2 weeks ago

    Vancouver, BC, Canada EightSix Network Inc Full time

    Senior Project Manager Marine Engineering Part Time / Full Time Senior Project Manager Marine Engineering 3GA Marine is a partnership of Marine Professionals providing services in Engineering, Project Support and Consulting to the Canadian marine industry. We enjoy collaborating with clients and colleagues to provide innovative solutions to complex...

  • Senior Advisor

    3 weeks ago

    Vancouver, BC, Canada Turner & Townsend Group Full time

    Do you want to be part of our successful Infrastructureteam for Turner & Townsend supporting a portfolio of major infrastructure projects in Vancouver BC? We are hiring an ambitious and forward thinking Senior Advisors to work in our growing team. At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes...