Operations Associate

2 weeks ago

Toronto ON, Canada Exchange Bank of Canada Full time

Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada.

Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth.

As a specialist in wholesale foreign exchange services, EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations tailored to streamline processes and delivered with unparalleled customer service. To learn more, visit our website at:

//

Our Value Statement:
We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

  • Customer First - We earn the right to be our clients’ first
  • Integrity - We hold ourselves to the highest standard to build trust.
  • Collaborative - We always win as a team.
  • Innovative - We find new methods to deliver change and advance technology to the industry.
  • Passionate - We are driven to be the best in class.

Exchange Bank of Canada is seeking an Operations Associate to join their Operations Team in Toronto, ON

Role Purpose:
The main function of an Operations Associate is to provide exceptional customer support to our clients via phone/email by performing several or all of the key responsibilities listed below. Responsibilities will be assigned at the discretion of the Operations Manager.

Essential Functions:

Banknote Trades:

  • Book banknote trades for customers via phone, email or in person including:
  • Rates on all currencies
  • Availability of currencies and denominations
  • Communicate pickups / delivery timeframes
  • Quote rates to customers through updated rates:
  • Using Company Software.
  • Verify currency / denomination availability before closing trade
  • Contact customers, as required, and notifying them of changes pertaining to their order.
  • Approve banknote trades / transfers and ensure tickets are given to the processing center in a timely manner

Customer Service:

  • Ensure high quality of service for all customers.
  • Handle all trading related situations professionally that might occur.
  • Understand each unique customer relationship (E.G., Some customers get their orders delivered by specific armored couriers.)
  • Reset client passwords, logins and/or forwarding clients to the relevant department as per their respective needs.
  • Edit and update customer information
  • Monitor incoming inventory and non-inventory orders and processing such orders in timely manner.

Shipping:

  • Understand couriers used to deliver packages to specific clients and restrictions for types of couriers.
  • Create and verify shipping labels on all orders.
  • Contact couriers to arrange pick ups
  • Contact couriers for shipment eta’s
  • Collaborate with logistics providers to arrange and oversee shipments, ensuring compliance with customs and cross-border regulations for international orders.

Inventory:

  • Aid in the daily international cash operations, including processing banknote transactions.
  • Support the timely and accurate settlement of international cash transactions.
  • Assist in maintaining the daily inventory of banknotes, ensuring levels meet operational needs as defined in the SLA.

Other:

  • Adhere to all security procedures in place including ensuring that all outside doors are always locked and allow only those individuals to enter the premise who have prior appointments or are expected to come in.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience:

  • Holds or is obtaining a related degree.
  • 1 year of related experience
  • Spanish-speaking preferred, ability to communicate effectively with Spanish-speaking customers

Competencies:

  • Action Oriented
  • Functional Skills
  • Situational Adaptability
  • Communicates Effectively
  • Optimizes Work Processes
  • Nimble Learning

Position Type/Expected Hours of Work :

This is a full-time on-site position. Days of work are Monday through Friday.

Benefits:

  • Commuter Reimbursement - EBC will pay the toll, bus or metro cost in and out of work
  • Holiday Pay - Paid day off for 11 designated holidays throughout the year
  • Paid Vacation Time Off
  • Paid Sick/Personal Time Off
  • Health/Dental/Vision Basic Life, AD/D, and Short/Long-Term Disability
  • RRSP - Company matches up to 5%

Please attach your resume for submission.

Exchange Bank of Canada is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

  • Operations Associate

    2 weeks ago

    Toronto, ON, Canada Exchange Bank of Canada Full time

    Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada. Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great...

  • Cash Operations Associate

    2 weeks ago

    Toronto, ON, Canada Exchange Bank of Canada Full time

    Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada. Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth. As a specialist in...

  • Strategic Operations Associate

    2 weeks ago

    Toronto, ON, Canada Optimize Wealth Management Full time

    Company Description Optimize Wealth Management (Optimize Inc.), located in Toronto, ON, is a premier wealth management company that provides personalized financial solutions and advice to its clients. The company's financial services and solutions include financial planning, portfolio management, tax preparation, debt management, and estate planning....

  • Strategic Operations Associate

    2 weeks ago

    Toronto, ON, Canada Optimize Wealth Management Full time

    Company Description Optimize Wealth Management (Optimize Inc.), located in Toronto, ON, is a premier wealth management company that provides personalized financial solutions and advice to its clients. The company's financial services and solutions include financial planning, portfolio management, tax preparation, debt management, and estate planning....

  • Operations Associate

    6 months ago

    Toronto, Canada CRATE & BARREL Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

  • Operations Associate

    6 months ago

    Toronto, Canada Crate and Barrel Full time

    Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the . and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home...

  • Pt Operations Associate

    6 months ago

    Toronto, Canada SMCP Full time

    SMCP - Sandro, Maje, Claudie Pierlot **LOCATION: Yorkdale Mall, Toronto** **Operations Associate** At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and...

  • Store Associate

    1 week ago

    Toronto, ON, Canada Dollarama L.P. Full time

    _*\*We are recruiting for our store located at 317 Adelaide St. W\**_Are you ready for your next career opportunity?If you are looking to join a team that manages with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you!As a team player, the Store...

  • Store Stock Associate

    3 days ago

    Toronto, ON, Canada Dollarama L.P. Full time

    We are recruiting for our store located at 317 Adelaide St. As a team player, the Store Associate performs all general operations and merchandising duties required to successfully run a store. These duties must be completed in a professional manner and include but are not limited to operating the point-of-sale system, ensuring the established merchandising...

  • Store Stock Associate

    1 month ago

    Toronto, ON, Canada Dollarama L.P. Full time

    We are recruiting for our store located at 317 Adelaide St. As a team player, the Store Associate performs all general operations and merchandising duties required to successfully run a store. These duties must be completed in a professional manner and include but are not limited to operating the point-of-sale system, ensuring the established merchandising...

  • Operations Associate

    6 months ago

    Toronto, Canada iConnect Social Inc. Full time

    **Join Our Team at iConnect!** At iConnect, we are redefining the way people explore and connect. Based in the vibrant city of Toronto, iConnect is a dynamic startup aimed at transforming the traditional nightlife experience. Our app serves as a personalized gateway, connecting users with the most exciting clubs and events and, at the same time, allowing...

  • Store Associate

    3 days ago

    Toronto, ON, Canada Dollarama L.P. Full time

    _*\*We are recruiting for our store located at 317 Adelaide St. W\**_ Are you ready for your next career opportunity? If you are looking to join a team that manages with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you! As a team player, the...

  • Store Associate

    1 month ago

    Toronto, ON, Canada Dollarama L.P. Full time

    _*\*We are recruiting for our store located at 317 Adelaide St. W\**_ Are you ready for your next career opportunity? If you are looking to join a team that manages with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you! As a team player, the...

  • Operations Associate

    6 months ago

    Toronto, Canada FurnitureMattressDirect Full time

    **Job Title: Operations Associate - E-commerce and Warehouse** **Job Type: Full-Time** **About Us**: FurnitureMattressDirect is a leading provider of high-quality mattresses and furniture in Canada. Our mission is to offer the best value to our customers by providing top-notch products at affordable prices. We take pride in our commitment to customer...

  • Senior Investment Operations Associate

    2 weeks ago

    Burlington, ON, Canada Aligned Capital Partners Inc. Full time

    Aligned Capital Partners Inc. (ACPI) is a fast-growing investment dealer with a dynamic team looking to expand our business exponentially. Our corporate culture encourages teamwork, service excellence, creativity, and initiative. We are currently hiring for a full–time Senior Investment Operations Associate to join our Client Experience team in ...

  • Senior Investment Operations Associate

    2 weeks ago

    Burlington, ON, Canada Aligned Capital Partners Inc. Full time

    Aligned Capital Partners Inc. (ACPI) is a fast-growing investment dealer with a dynamic team looking to expand our business exponentially. Our corporate culture encourages teamwork, service excellence, creativity, and initiative. We are currently hiring for a full–time Senior Investment Operations Associate to join our Client Experience team in ...

  • Specialized Operations Associate

    1 month ago

    Toronto, Canada Saks Fifth Avenue Full time

    **Location**: Toronto, Ontario, Canada **Category**: Stores **Job Opened**: November 6th, 2024 **Education**: **Job Number**: R-110814 **Job Type**: Regular **Remote**: No **job description**: **What This Position is All About*** Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for...

  • Business Operations Associate

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    We are seeking a motivated Business Operations Associate to support our Wealth Shared Services team in Toronto.This role offers flexibility and the potential for contract extension or conversion to a permanent position. With a focus on back-office operations, you will have the opportunity to gain hands-on experience and contribute to operational...

  • Financial Operations Associate

    4 weeks ago

    Toronto, Ontario, Canada TEKsystems Full time

    Unlock a dynamic career in financial operations with TEKsystems as a Finance Role. We are seeking a skilled Financial Operations Associate to join our team in Canada. This exciting opportunity offers a chance to work with one of the big 5 banks and be part of a hybrid role that combines remote and office work.About the JobThis role is perfect for individuals...

  • Operations Associate

    3 months ago

    Toronto, Canada Human Integrity HR Full time

    Take on key responsibilities and make an immediate impact - Rapid learning and career advancement in a fast-paced environment. - Work with experienced professionals in a supportive team. **Role Overview**: As an Operations Associate, you will play a critical role in supporting our business operations. This is an ideal position for recent graduates who are...