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Service Representative

4 months ago

Kingston ON, Canada Empire Life Full time

Service Representative (12 Month Contract)Location: In-office to Kingston, ONEmpire life is looking to hire a Service Representative to join our Retail Operations teamWhy pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.What you’ll be working onAchieves and maintains high quality accurate results within established service standards while ensuring compliance and regulatory standards are metDemonstrates good decision-making on issues that fall within a standard frameworkSupports the service and administrative requirements of the business unit with prompt and appropriate action to support workflow of the teamProcesses applications and service requests within established service standards, some of which will be in French; standard reference templates and bilingual team resources are used to assist in the completion of this work processAccesses and obtains data from multiple information systemsEnters and maintains information on the administration systemsProvides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases​May provide cross functional​ ​support across teamsWhat we’re looking for you to have0 – 3 years work experience in the financial services industry or in the insurance industryBilingualism (French & English) would be an assetKnowledge of word processing, spreadsheet, e-mail and database computer softwareKnowledge of individual life and investment products and policy provisionsCompletion of a community college diplomaAbility to prioritize and balance multiple tasksClear reading, writing, listening and verbal communication skillsAttention to detail/accuracyWell-developed mathematical skillsAbility to think logically, analyze, solve problems, and learn new technologyAbility to work independently and as a team memberIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .