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ServiceNow Process Consultant

2 months ago


Canada Hammehr Talent Consultants Full time

Position Overview

Hammehr invites applications for the role of ServiceNow Business Process Consultant on behalf of our client for a full-time permanent opportunity. This role's primary purpose is to design, implement, and optimize IT Asset Management (ITAM) processes using the ServiceNow platform. Our client is focused on helping businesses across Canada find solutions with ServiceNow. The company culture thrives on a deep sense of satisfaction and drive, with a shared ambition to continuously grow and make a meaningful impact.

What You’ll Do

  • Meet with clients to discuss their IT Asset Management (ITAM) needs, understanding their pain points, and aligning on project goals
  • Design customized ITAM workflows that address the unique challenges and requirements of each client
  • Configure ServiceNow ITAM modules, ensuring that each solution is implemented smoothly and meets all project milestones
  • Review and refine existing processes, identifying opportunities for optimization and troubleshooting any issues that arise during the project lifecycle
  • Engage with your colleagues across different time zones, sharing insights and seeking advice to ensure the best outcomes for your clients
  • Conduct training sessions and provide ongoing support to client teams, empowering them to fully leverage the solutions you’ve implemented
  • Update project documentation, including process flows, user guides, and technical specifications, ensuring everything is well-documented for future reference

Basic Qualifications

  • Minimum 3+ years of experience as a ServiceNow Business Process Consultant to design and implement IT Asset Management (ITAM) solutions that meet client-specific needs and project objectives
  • Knowledge of ServiceNow ITAM to configure, optimize, and troubleshoot customized solutions for clients
  • Effectively translate complex technical concepts into clear, actionable steps for clients and collaborate seamlessly with team members across different time zones

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist in ITAM
  • Experience with ITSM and ITOM Modules
  • Effectively manage tasks, communicate, and collaborate across different time zones

The Challenges

  • Coordinating with clients and team members across Canada can make scheduling and communication difficult, particularly when tight deadlines are involved
  • Juggling several client projects simultaneously can be demanding, requiring exceptional time management and prioritization skills to meet all commitments
  • You’ll often face challenging issues that need immediate resolution, which can be stressful and require quick, effective decision-making

Your Impact

  • Your work will streamline and optimize ITAM processes, helping clients manage their IT assets more effectively, reducing waste, and improving overall operational efficiency
  • By delivering tailored ServiceNow solutions, you’ll enable clients to achieve their business objectives, making a tangible difference in their ability to manage resources and reduce costs
  • Through your expertise and support, you’ll build trust and long-term partnerships with clients, positioning them for continued success and growth in their IT operations