Enterprise Customer Success Manager
3 weeks ago
Recognized as a trailblazer within the industry, our client holds a coveted position in the Gartner Magic Quadrant for IT Service Management (ITSM) and have been lauded with the prestigious AWS Rising ISV Star Award.
With an extensive footprint encompassing over 4,000 clients across 140 countries, positively impacting the daily experiences of more than 9 million end-users, our client is unwaveringly dedicated to the evolution of organizational service management. As they continue to grow they are looking to add an Enterprise Customer Success Manager to their Toronto team. About The Role- Be a trusted advisor and partnership manager for the company's largest enterprise customers - their focal point
- Manage the renewal cycle and contract processing
- Regularly meet with customers to drive and maximize the utilization of the product
- Identify growth opportunities within the account
- Conduct account health checks and analysis to assess risk potential
- Prepare and present Quarterly and Executive Business Reviews
- Create value for customers by building strategic partnerships and identifying success criteria
- Collaborate with multiple departments to drive success for your customer
- 5+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the SaaS AI industry
- Experience managing a million-dollar book of business
- Track record of successful forecasting and quota attainment
- Exceptional communication and discovery skills and strong business acumen
- Retention rate
- Expansion target
- Increase and maintain a healthy Net Promoter Score (CS NPS)
- Drive multi-year renewal contracts
- Base salary range $70-80K
- OTE is between $110K - $120K
- This role is based in their Liberty Village office; 3 days in office and 2 days from home
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