Enterprise Customer Success Manager
3 weeks ago
At Carebook, our mission is to create a world of connected health that empowers individuals and brings organizations towards a proactive and lifelong commitment to wellbeing. We believe in a world where everyone has the opportunity to be actively engaged and fully supported in managing and improving their overall health. Established in 2014, Carebook is a publicly-traded company that acquired both InfoTech, a global leader in health and productivity risk management, and CoreHealth, owner of an industry-leading wellness platform 1, allowing us to expand our offering into the wellness and well-being vertical, and serve a wide range of enterprise clients, including Fortune 500 companies.
With wellbeing at the heart of everything we do, when you work at Carebook, you’re joining a multi-disciplinary team, passionate about solving problems through innovative technology and collaboration with a culture grounded in personal growth and well-being.
We are a certified a Great Place To Work and made the Best Workplaces in Quebec and Best Workplaces for Inclusion lists in 2022, our focus on our people shows. Although our team may be spread across North America, as a remote company, we always have a team-first mentality in a remote-first and flexible environment so you can do your best work anywhere in Canada or the United States, or at one of our office locations in Montreal, Toronto, Winnipeg or Kelowna
Role
We are seeking a Customer Success Manager to join the growing Customer Success team. The role will be split into 2 main components 80% of the time managing two strategic valuable, and high-growth Enterprise clients, 20% of the time focused on supporting other Enterprise accounts. This role reports to our Director of Customer Success and works cross functionally with Implementation, Development, Business Analysts, Product and QA to effectively manage the software development projects while driving effective and clear communications to the client. This position is client-facing and requires exceptional organizational skills, strong technical acumen, and project management skills. The Customer Success Manager is a product expert in ensuring the customers are receiving business value from our software solutions. This role requires a technologically competent individual, with an understanding of software development processes.
Responsibilities Serve as the primary point of contact for our most valuable and strategic Enterprise clients; Organize and lead effective client and internal meetings by setting agendas, ensuring all correct resources are in attendance, taking thorough notes, and circulating meeting minutes with actionable next steps; Lead day-to-day client meetings focused on software development and technical support resolution. Communicate feature development specs, project milestones, timelines, and approval requirements; Train clients on new product development, including how the features address that client’s specific use cases and can drive business value; Responsible for knowledge and documentation management for assigned key accounts; Establish project plans for special projects that emerge outside of the typical day-to-day account activities; Coordinate internal resources to ensure information is properly dispersed across the various teams and those teams are mobilized to action against that information in a timely manner; Continuously evaluate and refine project management processes and best practices and implement improvements to enhance efficiency and effectiveness; Collaborate closely with Implementation, Development, QA, Technical Support, Product, and Privacy to ensure internal alignment and that accurate information is communicated with the Client
Qualifications and Skills 2 - 5 years of experience working at a Software/SaaS/Technology company in a relevant role, ie. Customer Success, Client Service, Project Management, Account Management, Implementation Specialist, etc. Familiar with software development processes Experience using the following tools Jira, Confluence, SharePoint and Microsoft Suite to manage projects A customer-centric mindset with a focus on ensuring client satisfaction and loyalty Results-driven mindset with a focus on meeting deadlines and aligning teams Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong analytical and problem-solving skills Completion of post-secondary education (ideally at the Bachelor's Degree level)
Perks of Working at Carebook Eligibility to Employee Stock Option Plan High-quality Benefits – We offer comprehensive programs for compensation, health benefits (including Telemedicine service with Maple available to both yourself & your family (24/7) Work-Life Balance – Remote-first hybrid work model + flexible hours EDI and Wellness Committees to partake in to prioritize & promote diversity, health and wellness Personal & Professional Development – Mentorship Program designed to promote our employees’ personal growth, professional development and continuous learning
Diversity, Equity, and Inclusion
Carebook is an Equal Opportunity Employer. We’re dedicated to fostering an inclusive workplace and culture that is directly impacted by the various perspectives, backgrounds, and experiences of our Team Members. We’re committed to this because our core values demand it - values like Respect, Curiosity & Creativity and One Team. We believe that everyone can contribute something unique to the company, to our products and that teamwork makes the dream work. For these reasons, applicants from all backgrounds are encouraged to apply.
-
Enterprise Customer Success Manager
1 month ago
Toronto, Canada Uberflip Full timeUberflip is a marketing technology company founded in 2012 with headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip's core product features enable marketers to centralize and organize all their content, drive...
-
Enterprise Customer Success Manager
3 days ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and...
-
Enterprise Customer Success Manager
6 days ago
Toronto, ON, Canada Sales Talent Agency Inc. Full time €120,000Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers. About the role: Enterprise Customer...
-
Enterprise Customer Success Manager
2 weeks ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...
-
Enterprise Customer Success Manager
2 weeks ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...
-
Enterprise Customer Success Manager
2 weeks ago
Old Toronto, Canada Sales Talent Agency Inc. Full timeOur client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...
-
Enterprise Customer Success Manager
18 hours ago
Old Toronto, Canada LumiQ Inc. Full timeWe’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....
-
Enterprise Customer Success Manager
20 hours ago
Old Toronto, Canada LumiQ Inc. Full timeWe’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....
-
Enterprise Customer Success Manager
18 hours ago
Old Toronto, Canada LumiQ Inc. Full timeWe’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....
-
Enterprise Customer Success Lead, EZRA
1 month ago
Toronto, ON, Canada Helloezra Full timeJob Role: Enterprise Customer Success Lead Job Role: Enterprise Customer Success Lead Location: Toronto, Canada (Hybrid - 3 days in office) Who we are: Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe...
-
Enterprise Customer Success Lead, EZRA
1 month ago
Toronto, ON, Canada Lee Hecht Harrison Careers Full timeJob Role: Enterprise Customer Success Lead Job Role: Enterprise Customer Success Lead Location: Toronto, Canada (Hybrid - 3 days in office) Who we are: Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe...
-
Customer Success Manager
5 days ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
5 days ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
5 days ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
1 week ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
1 week ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
1 week ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
5 days ago
Toronto, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Director of Customer Success
1 week ago
Old Toronto, Canada OneLocal Full timeDirector of Customer Success - Enterprise and SMB Apply Now Director of Customer Success - Enterprise and SMB at OneLocal Toronto, Canada Our mission is to serve as the ultimate partner for our clients, offering not just individual impactful products, but a holistic approach that combines cutting-edge technology with local marketing expertise. We achieve...
-
Director of Customer Success
6 days ago
Toronto, ON, Canada OneLocal Full timeDirector of Customer Success - Enterprise and SMB Apply Now Director of Customer Success - Enterprise and SMB at OneLocal Toronto, Canada Our mission is to serve as the ultimate partner for our clients, offering not just individual impactful products, but a holistic approach that combines cutting-edge technology with local marketing expertise. We achieve...
