Verafin - Enterprise Customer Success Manager

3 weeks ago

Toronto, Canada Nasdaq Full time

Verafin is a cutting-edge software company passionate about delivering next generation fraud and money laundering solutions to financial institutions across North America. Our rapid growth and continuing success mean we have an opening for an experienced Enterprise Customer Success Manager  to join our team

As an Enterprise Customer Success Manager, you will be working with some of our largest financial institutions, acting as a true partner to your customers and advocating for their needs.

Having the ability to build and develop internal relationships is an asset in this role. In the Enterprise space, we are building new customer-focused processes to support some of our largest customers. Our customers see us as a trustworthy resource with whom they can share their concerns and celebrate their successes

Role Responsibilities

Work cross-functionally across various internal teams such as Product Management, Product Development, Sales and Leadership

Manage relationships with key contacts such as C-suite, buying influencers & other leadership

Collaborate with your team to create and define Customer Success Management for Enterprise Level financial institutions

Maintain a comprehensive understanding of the Verafin product suite and the ability to navigate cross-functionally to map customer needs to product solutions

Conduct successful meetings by creating agendas, attending calls, documenting outcomes, and holding internal and external parties accountable to meet commitments

Communicate and promote key initiatives to the customer to ensure thorough product adoption, drive retention, and seeks opportunities to expand

Look for opportunities to ensure the customer is optimizing the application

Empower your successor with the historical information they would need in turn to be successful in the context of account transitions

Essential Skills and Qualifications

5+ years demonstratedproficiency in customer relationship management

A passion for communicating with customers, helping to 'peel the onion' to ensure comprehensive understanding of their needs

Confident, articulate, and professional communication abilities

The ability to interface and communicate effectively with multiple levels within a customer’s organization (c-suite, decision makers, users)

Skilled in managing competing priorities while ensuring all teams are meeting requirements

A high-level of critical thinking skills to best prioritize a customer’s needs and get buy-in from various internal partners

A deep understanding of customer retention through relationship building

Comfortable with delivering difficult messages and at times dealing with conflict

Experience with Tier 1 Account management could be an asset to our team and our growth

What does success look like in this role?

You have a ‘customer first’ attitude - our customer and internal partners see you as a trustworthy resource, with whom they can share their concerns and celebrate their successes

Consistently bringing new ideas to the team and working on process improvements

Organized and working cross functionally with other teams and able to multi-task and prioritize efficiently

What are the growth opportunities for this role?

You could become the lead of a CSM team or the subject matter expert of your current team

Your in-depth customer communication experience opens the door for you to explore other opportunities within Verafin such as Product Management, Sales and/or Technical Sales

This role will close on Monday, May 13 at 11:59pm NST

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • Verafin - Security Analyst Student

    5 days ago

    Toronto, Canada Verafin Full time

    Verafin is a cutting-edge software company focused on delivering next generation fraud and money laundering solutions to financial institutions across North America. Our rapid growth and continuing success means we have an opening for a Security Analyst to join our team. This role performs analysis on security vulnerabilities and works collaboratively...

  • Verafin - Security Analyst Student

    5 days ago

    Toronto, Canada Nasdaq Full time

    Verafin is a cutting-edge software company focused on delivering next generation fraud and money laundering solutions to financial institutions across North America. Our rapid growth and continuing success means we have an opening for a Security Analyst to join our team. This role performs analysis on security vulnerabilities and works...

  • Enterprise Customer Success Manager

    1 month ago

    Toronto, Canada Uberflip Full time

    Uberflip is a marketing technology company founded in 2012 with headquarters in Toronto. Customer-facing teams use the Uberflip platform to package marketing collateral into mini, personalized websites that educate buyers on their product or service. Uberflip's core product features enable marketers to centralize and organize all their content, drive...

  • Enterprise Customer Success Manager

    3 days ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and...

  • Enterprise Customer Success Manager

    6 days ago

    Toronto, ON, Canada Sales Talent Agency Inc. Full time €120,000

    Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers. About the role: Enterprise Customer...

  • Enterprise Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Sales Talent Agency Inc. Full time

    Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...

  • Enterprise Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Sales Talent Agency Inc. Full time

    Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...

  • Enterprise Customer Success Manager

    2 weeks ago

    Old Toronto, Canada Sales Talent Agency Inc. Full time

    Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...

  • Enterprise Customer Success Manager

    21 hours ago

    Old Toronto, Canada LumiQ Inc. Full time

    We’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....

  • Enterprise Customer Success Manager

    21 hours ago

    Old Toronto, Canada LumiQ Inc. Full time

    We’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....

  • Enterprise Customer Success Manager

    23 hours ago

    Old Toronto, Canada LumiQ Inc. Full time

    We’re LumiQ – an audio-first professional education platform for CPAs. We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo!, TD Bank, and Wealthsimple just to name a few). CPD/CPE is the yearly required learning that CPAs generally dread doing....

  • Verafin - Software Developer Specialist (Cloud)

    23 hours ago

    Toronto, Canada Nasdaq Full time

    Do you want to join a team where you work on challenging problems, make a positive difference to the world, and have fun doing it? Then we have the perfect role for you! Verafin is an innovator in anti-financial crime management solutions, with a mission to create the world’s most effective crime-fighting network. As a Software Developer Specialist on...

  • Enterprise Customer Success Lead, EZRA

    1 month ago

    Toronto, ON, Canada Helloezra Full time

    Job Role: Enterprise Customer Success Lead Job Role: Enterprise Customer Success Lead Location: Toronto, Canada (Hybrid - 3 days in office) Who we are: Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe...

  • Enterprise Customer Success Lead, EZRA

    1 month ago

    Toronto, ON, Canada Lee Hecht Harrison Careers Full time

    Job Role: Enterprise Customer Success Lead Job Role: Enterprise Customer Success Lead Location: Toronto, Canada (Hybrid - 3 days in office) Who we are: Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we are on a mission to do just that. We believe...

  • Customer Success Manager

    5 days ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    5 days ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    6 days ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    5 days ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 week ago

    Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...