Office Specialist

2 weeks ago


Ottawa ON, Canada Aviva Full time

We are actively recruiting for a Protect Casualty Specialist to handle Bodily Injury (BI) claims, some of which are in litigation, and provide outstanding service to our customers.


The primary role in Protect Claims is to investigate, evaluate, negotiate, and settle Bodily Injury claims in accordance with Aviva's procedures and philosophy.


Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.



Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings


Investigate, evaluate and settle a diverse claim pending of litigated and non-litigated files


Maintain control over expenses through pro-active handling techniques


Provide excellent customer and partner communication on claim matters


Understand and adhere to Aviva’s claim procedures and guidelines


3 -10 years’ experience handling bodily injury claims, including both general liability/premises operations claims and auto tort liability


Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)


Post-Secondary education in a related field


CIP designation would be an asset


Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.


Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.



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