Insurance Customer Service Representative

4 weeks ago

Toronto ON, Canada DGA Careers Full time

Professional Insurance Advisor – Personal Lines Private Client
Our client is a reputable insurance brokerage firm with the integrity and empathy that has enabled them to continually thrive in both personal and commercial lines business. They are seeking a Personal Lines Insurance Advisor for their prestigious Private Clients.
As the primary liaison between clients and Insurance Company underwriters and billing departments, this expert will be responsible for elevating and delivering the standard professional service and communication related to products and services while efficiently handling and resolving client complaints to ensure a positive overall experience.
Managing incoming mail and couriers from clients, companies, mortgage holders and lawyers.
Reviving orphan accounts and cross selling.
Correcting endorsements and making changes to policies.
Taking, reporting and follow up for claims.
Performing outbound calls and full reviews annually with Private Clients/VIPs.
Providing support for any other traditional requirements as allocated.
RIBO Licensed with 5+ years of experience in the insurance industry in a Broker environment.
Computer literate with ability to learn new systems quickly, experience with Microsoft Word, Excel and Outlook as well as EPIC and ARS.
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.
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