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Customer Service Team Representative

4 months ago

Toronto, Canada Wawanesa Insurance Full time

**Date**:Apr 17, 2023

**Location**: Toronto, ON, CA, M2P-2B7

**Company**:Wawanesa Insurance

**Job ID**:6322

**We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both.**

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
The Customer Service Team Representative (Inside Claims Representative I) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate auto and/or property claims by means of telephone and written correspondence. In-person training will be held at our North York office for the first 3 weeks.

**Responsibilities**:

- Provide exceptional customer service
- Interpret policy wordings, determine policy coverage and ensure appropriate reserving
- Investigate losses to determine liability
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
- Negotiate with insureds, claimants, lawyers and insurers
- Coordinate services with vendors and service providers
- Adjust claims from inception to completion in a proactive manner
- Maintain accurate records based on company standards and policies within the claims system
- Perform other duties as assigned

**Qualifications**:

- Effective customer service skills demonstrating empathy and concern for customer satisfaction
- Good communication skills, both written and oral
- Good investigative and analytical skills
- Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Good negotiation skills
- College/University degree is preferred

**Wawanesa is proud to be one of **Manitoba's Top Employers** for 2023 recognizing that we are an exceptional place to work**

Wawanesa provides its employees with a **respectful**, **challenging **and **rewarding **environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with **highly competitive compensation packages** (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a **stable environment** for its employees in today’s challenging markets.