Senior Casualty Specialist

3 weeks ago

Calgary AB, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Senior Casualty Specialist to join our west casualty team to handle moderate-complex casualty claims involving home/auto/general liability policies, in addition to D&O claims.

The Senior Casualty Specialist’s role is to provide excellent customer service, investigate, evaluate, negotiate, and settle casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity, proactive litigation strategies and expense management.

The successful candidate will thrive within a high-performance culture, readily accept new challenges, and continually improve their knowledge and skills and will also serve as a mentor to their colleagues while displaying a strong technical ability.

What you’ll do:

Interpret and confirm insurance coverage,

Investigate, evaluate, and settle moderate-complex auto/general liability casualty claims with claimants or their representatives,

Direct and manage file investigations and utilize vendors, on as needed basis,

Ensure file reserves are timely and accurate,

Proactively manage communication with our customers and stakeholders, which includes providing instructions to Defense Counsel,

Attend Mediations as required,

Clearly document and summarize file activity,

Understand and support Aviva’s claim procedures and guidelines,

Regular and proactive reviews of file strategy plans,

What you’ll bring:

10+ years of experience handling casualty auto/general liability claims,

University degree or equivalent,

CIP or working towards CIP,

Bilingual French and English is a strong asset,

Ability to work independently and effectively in a fast-paced environment,

Strong working knowledge of personal and commercial casualty liability claims,

Exceptional written and oral communication skills,

Well-developed organizational skills,

Adaptability, flexibility and integrity,

Committed team player with a positive outlook.

Ability to work in hybrid work environment.

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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