Casualty Claims Specialist
2 weeks ago
We are recruiting for an Intermediate Claims Professional to handle Bodily Injury Casualty claims.This position can be located in Vancouver, BC, Edmonton or Calgary, AB.
The Claims Professional role is to investigate, evaluate, negotiate, and settle BI Casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.
Accountabilities
- Interpret and confirm insurance coverage
- Investigate, evaluate and settle BI Casualty claims with claimants or their representatives
- Direct and manage file investigations and if required instruct IAs as needed
- Ensure file reserves are timely and accurate
- Proactively manage communication with our customers and stakeholders
- Clearly document and summarize file activity
- Understand and support Aviva’s claim procedures and guidelines Regular and proactive reviews of files strategy plans
Required Qualifications, Knowledge & Skills
- 3 plus years of experience handling casualty claims
- University degree or equivalent
- CIP or working towards CIP
- Bilingual French and English is a strong asset
- Ability to work independently and effectively in a fast-paced environment
- Strong working knowledge of Personal and Commercial liability claims
- Exceptional written and oral communication skills
- Well-developed organizational skills
- Adaptability, flexibility and integrity
- Committed team player with a positive outlook and sense of humor
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