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Technical Support

4 months ago

Alberta, Canada Teleperformance Full time

The Opportunity
Description
We're looking for a Technical Support - Remote (Bilingual - French/English), working in the BPO industry in Alberta, Canada.
We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island
Vos responsabilités:
Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, l’utilisation et les applications
Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise. Planifier les appels de service et faire le suivi avec les clients / clients
Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.
Responsable de la saisie précise des données en utilisant les applications prescrites.
Job Responsibilities:
Provide first-level customer service regarding inquiries about product/account/usage and applications.
Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company.
Schedule service calls and follow up with customers/clients.
Troubleshoot and resolve technical issues using established diagnostics tools and procedures.
Escalate customer issues as required.
Perform accurate data input using prescribed applications.
Experience Required for Your Success
Exigences du poste:
Doit être âgé d'au moins 18 ans
Disponibilité à temps plein entre les heures suivantes Lun - Dim 8AM - 11PM
Excellent Internet à domicile câblé - le Wifi n'est pas autorisé
Excellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autorisé
Excellente maîtrise de l'anglais et du français
Excellentes compétences informatiques
Job Requirements:
Must be at least 18 years of age
Full-time availability between the hours of Mon-Sun 8AM - 11 PM
Excellent home internet hardwired - Wifi is not permitted
Excellent verbal and written communication skills in English and French
Excellent computer skills