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Technical Services Manager

2 months ago

Edmonton Alberta, Edmonton region, Canada SNDL Inc. Full time

About SNDL

SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL."SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the North American cannabis industry.


About the Role

Reporting directly to the VP, Business Technology, the Technical Services Manager is a vital role within the Infrastructure and Operations team.

The manager's role is to lead the implementation, support, and administration of the technology environment, including but not limited to network, security, servers, databases, application environments, and backups.

The Manager is responsible for the day-to-day infrastructure operations and maintenance to minimize system downtime and maximize productivity.


Duties and Responsibilities

  • Manage network, systems and database administrators (long term)
  • Devise and develop appropriate network architecture to support system and functional requirements; maintain a 99.9% uptime ratio for network and enterprise systems.
  • Oversee network asset management, including maintenance of network component inventory and related documentation.
  • Work closely with the security team to ensure EDR, MDR and other security related systems are operating at peak performance.
  • Manage internet and telecom accounts
  • Maintain all server and infrastructure documentation
  • Oversee server setup and installations (both cloud and onPrem where required).
  • Manage and ensure optimal operation of all network hardware, equipment and solutions including WAN, routers, switches, hubs, UPSs, telephone system, etc; manage and ensure effectiveness of servers and data, including SAN, email, database, web, print, virtual, remote access and backup servers, and their associated operating systems and software.
  • Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
  • Manage and ensure the effectiveness of disaster recovery and business continuity solutions.
  • Scalability planning aligned to the needs of our businesses, client groups and growth strategies.
  • Work closely with the IT Service Desk to analyze, troubleshoot and resolve infrastructure issues.
  • Personnel management of team including conducting performance evaluations, counselling/coaching as appropriate, ensuring ongoing development and education, and participating in the staffing/recruitment process.
  • Manage technology issue escalations and work relentlessly until a solution is obtained for the client, both internal and external
  • Attend, and participates in staff meetings and related activities, and attends workshops/training to keep current with application issues, trends, and opportunities.


Qualifications and Competencies


Organizational Accountability

  • Set clear expectations and define key performance indicators for self and team
  • Excellent time and workload management skills
  • Strong written and verbal communication skills
  • Coach, mentor and manage assigned Technical Services team members


Technical

  • Excellent understanding of technology infrastructure and business application environments.
  • Excellent understanding of network infrastructure and security planning and support (including switches and firewalls)
  • In depth knowledge of backup management and methodologies including disaster recovery planning
  • Extensive knowledge of Microsoft Windows desktop, server and cloud technologies
  • Strong knowledge of Amazon Web Services technology platforms.
  • Understanding of remote support tools


As a valued member of the SNDL team, you will enjoy:

  • Competitive total compensation and incentives
  • A top-notch extended benefits package including medical, vision and dental
  • An entrepreneurial and innovative environment that fosters growth and continuous learning



We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.