Specialist, customer solutions

4 weeks ago

Toronto ON, Canada Loblaw Companies Ltd - Head Office Full time

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Why This Role is Important

The Central Operations team supports this purpose by delivering great experiences to our customers. Through partnership and collaboration with various lines of business, our colleagues are empowered to further enhance the customer experience with one simple question in mind: how can we help Canadians live life well?

As a Specialist, you’ll design, develop, and publish interactive solutions in our conversational UI channel. Provide day to day operational support including writing and maintaining engaging information for chatbots across numerous lines of business including PC Optimum and PC Financial. As part of the Customer Solutions team, you’ll use your contextual writing abilities to envision end-to end customer experiences utilizing conversational AI as the primary interface. Build relationships with Customer Marketing, Customer Products & Platforms, and Operations stakeholders to ensure we deliver world class customer experiences through automated customer support.

This is a hands-on role that requires strong creative and conversational writing skills and the ability to use basic analysis to quickly identify trends with customer interactions. If you have a commitment to excellence, a passion for writing and a desire to innovate and disrupt, we’d love to hear from you

What You'll Do:

  • Craft clear, engaging, and compelling content to effectively communicate solutions (and instructions, offers, and educational pieces) to customers through chatbot interfaces.
  • Spearhead copywriting of new content, updating existing content, while leveraging product FAQ’s and organizational SOP’s.
  • Develop a deep understanding of chatbot functionality, our business, customer needs, and our long-term vision to provide frictionless customer solutions.
  • Define and apply consistent brand voice and tone throughout the content journey.
  • Analyze and evaluate chatbot customer interactions to provide recommendations and identify opportunities to optimize content and create efficiencies to improve the platforms ability to resolve customer inquiries.
  • Gather insights and create reports to share with internal stakeholders as needed
  • Conduct research and testing of content changes while collaborating with the Manager of Customer Solutions to validate and measure the effectiveness and impact of changes.
  • Assist in the development of guidelines, best practices, and authoring processes to manage chatbot copy, track edits, translations, and content life cycles.

What You Bring:

  • University degree or college diploma in a relevant discipline
  • Copywriting experience for a professional organization, an asset
  • Interest or knowledge of loyalty and financial products and services, an asset
  • Proven ability to author engaging copy for Conversational UI channels
  • Subject matter expert within chatbot design/UX copywriting
  • Strong time management skills and attention to detail
  • Excellent communication skills (both verbal and written)
  • Customer-focused with a passion for delivering incredible customer experiences
  • Self-motivated with the ability to work independently, with a strong sense of responsibility and commitment to teamwork
  • You have a volunteer spirit with a 'we succeed as a team' attitude
  • Able to be agile with dynamic schedules and priorities
  • Nice-to-have: Bilingual (French-English)

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche. #J-18808-Ljbffr

  • Customer Solutions Specialist

    1 month ago

    Ottawa, ON, Canada Lucent Marketing Group Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...

  • Customer Service Specialist

    5 days ago

    Toronto, Canada Univar Solutions Full time

    A Place Where People Matter.  Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders...

  • Senior IT Business Solutions Specialist

    2 weeks ago

    Toronto, ON, Canada Balance Innovations Full time

    Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe, Train and educate Sales and Operations teams...

  • Cybersecurity Cloud Assessment Specialist

    2 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Cybersecurity Cloud Assessment Specialist Description Of Assignment The Cybersecurity Cloud Assessment Specialist will support the Office of the CISO (OC) in continuously monitoring the effectiveness of the City of Toronto’s Cloud Cybersecurity program, through end-to-end design, development and implementation of cybersecurity analytics reporting. The...

  • Senior IT Business Solutions Specialist

    2 weeks ago

    Old Toronto, Canada Balance Innovations Full time

    Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,Train and educate...

  • Senior IT Business Solutions Specialist

    2 weeks ago

    Old Toronto, Canada Balance Innovations Full time

    Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,Train and educate...

  • Senior IT Business Solutions Specialist

    4 days ago

    Old Toronto, Canada Balance Innovations Full time

    Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,Train and educate...

  • Senior IT Business Solutions Specialist

    2 weeks ago

    Old Toronto, Canada Balance Innovations Full time

    Senior IT Business Solutions Specialist page is loaded Senior IT Business Solutions Specialist Apply locations Toronto ON time type Full time posted on Posted 30+ Days Ago job requisition id R45942 About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe,Train and educate...

  • Data and Document Solution Specialist

    4 weeks ago

    Toronto, ON, Canada Mortgage Automator Inc. Full time

    Reports To: VP of Customer Success | Revision Date: March 2024 | Department: Data and Docs Job Summary: We’re seeking a detail-oriented problem-solver with a passion for using technology to streamline client experiences. As a Data and Document Solution Specialist, you’ll play a vital role in our mission to optimize efficiency in our clients’...

  • Advisor Services Specialist

    2 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Advisor Services Specialist Toronto, ON Position Overview The Advisor Services Specialist ensures a positive service experience for Advisor and Branch teams by providing exceptional support for all operational and digital platform inquiries. They are accountable for designated branch locations and will liaise and maintain relationships between the...

  • Customer Experience Specialist

    1 week ago

    Toronto, ON, Canada EightSix Network Inc Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to...

  • Solutions Specialist

    1 month ago

    Toronto, Canada CDW Full time

    The Solution Specialist proactively drive revenue and profit specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on whitespace opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the market to identify deals and win them. This role is...

  • Senior IT Business Solutions Specialist

    4 weeks ago

    Toronto, Canada Brink´s Full time

    About the job Responsibilities Provide technical support, Level 2/3, for DRS solutions, including CompuSafe, Train and educate Sales and Operations teams on DRS technical solution and support model. Support customer engagements, as technical SME, providing overview of DRS solution to drive business opportunities, Support internal branch...

  • Customer Support Specialist

    4 weeks ago

    Toronto, Canada Chemtrade Full time

    **Job Description**: **Scope of the Position** The Customer Service Specialist is the primary contact for customers, carriers, and suppliers for all Customer Support activity. CSR is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between...

  • Customer Success Specialist

    7 days ago

    Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Junior Solutions Specialist

    4 weeks ago

    Toronto, Canada Method:CRM Full time

    **Opportunity** We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come...

  • Customer Service Specialist

    4 weeks ago

    Toronto, Canada Home Trust Company Full time

    Company Profile Home Trust is Canada’s leading alternative mortgage lender, employing nearly 1,000 people in our Toronto headquarters and branches across the country. Our vision is to be Canada’s market leader in alternative-based financial services solutions. Building on the strength of our core residential mortgage lending business, the Company and...

  • Customer Support Specialist

    7 days ago

    Toronto, Canada Xylem Full time

    We’re Hiring for a Customer Service Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join...

  • Junior Solutions Specialist

    7 days ago

    Toronto, Canada Method:CRM Full time

    **Opportunity** We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come...

  • Customer Experience Specialist

    2 weeks ago

    Toronto, ON, Canada Little Dribblers Full time

    Little Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to...