Director, Client Experience

Found in: Jooble CA O C2 - 1 week ago

Toronto ON, Canada Cavellrisk Full time

The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members to achieve business objectives and drive growth.

Duties and Responsibilities
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience;
  • Oversees the client service experience, ensuring high-quality service is provided;
  • Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required;
  • Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues;
  • Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery;
  • Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs;
  • Provides training and guidance to support the advancement of the Manager, Client Experience;
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience;
  • In concert with a Strategic Advisor, plans and executes strategic broking approaches;
  • Oversees and supports marketing and negotiations, ensuring effective communication and collaboration;
  • Oversees key accounts, manages products, and independently delegates renewals;
  • Leverages industry relationships to benefit clients;
  • Stays informed about regulatory affairs, the competitive market, and legal frameworks to ensure the company operates in compliance with regulations and laws;
  • Meets or exceeds regulatory requirements for continuing education, and ensures all licenses are in good standing, and successfully renewed in order to transact business;
  • Effectively mitigates or controls potential risks effectively, protecting the company from harm; and
  • Performs other duties as assigned.
Minimum Requirements
  • Bachelor’s degree in business administration or a related field;
  • Senior broking experience and sales experience required;
  • Advanced understanding of legal and regulatory considerations and industry drivers;
  • Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements;
  • Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities;
  • Ability to satisfy Continuing Education (CE) requirements;
  • Interest in pursuing FCIP is an asset;
  • High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them;
  • Exceptional relationship management and negotiation skills to finalize deals and contracts with clients;
  • Knowledge of current market trends and customer preferences to inform product development and sales strategies; and
  • Continuously expand your network by attending events focused on your emerging areas of interest and client activities.
Key Relationships
  • Internal: Executives, Colleagues, Support Staff
  • External: Clients, Insurance Companies, Underwriters, Claims, Engineers & Consultants
Working Conditions
  • Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
  • Able to work on a computer for long periods of time;
  • Required to work in a busy, open area office
  • Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;
  • Required to travel to client sites, and for client meetings; and
  • Required to meet a number of deadlines.
#J-18808-Ljbffr

  • Director of Client Experience

    Found in: Jooble CA O C2 - 6 days ago

    Toronto, ON, Canada Rippling Full time

    Nmbr is Canada’s first embedded fintech provider. We revolutionize the way vertical SaaS businesses integrate financial technology products into their platforms. Our mission is to empower businesses to leverage cutting-edge financial tools seamlessly, enhancing their offerings and driving massive growth. About the role We are building a world-class...

  • Director, Client Experience

    7 days ago

    Old Toronto, Canada Cavellrisk Full time

    The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...

  • Director, Client Experience

    6 days ago

    Old Toronto, Canada Cavellrisk Full time

    The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...

  • Director, Client Experience

    2 weeks ago

    Old Toronto, Canada Cavellrisk Full time

    The Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...

  • Director of Client Experience

    Found in: Whatjobs CA C2 - 4 days ago

    Old Toronto, Canada Rippling Full time

    Nmbr is Canada’s first embedded fintech provider. We revolutionize the way vertical SaaS businesses integrate financial technology products into their platforms. Our mission is to empower businesses to leverage cutting-edge financial tools seamlessly, enhancing their offerings and driving massive growth.  About the role We are building a world-class...

  • Director of Client Experience

    6 days ago

    Old Toronto, Canada Rippling Full time

    Nmbr is Canada’s first embedded fintech provider. We revolutionize the way vertical SaaS businesses integrate financial technology products into their platforms. Our mission is to empower businesses to leverage cutting-edge financial tools seamlessly, enhancing their offerings and driving massive growth.  About the role We are building a world-class...

  • Director of Client Experience

    6 days ago

    Old Toronto, Canada Rippling Full time

    Nmbr is Canada’s first embedded fintech provider. We revolutionize the way vertical SaaS businesses integrate financial technology products into their platforms. Our mission is to empower businesses to leverage cutting-edge financial tools seamlessly, enhancing their offerings and driving massive growth.  About the role We are building a world-class...

  • Director of Client Experience

    6 days ago

    Old Toronto, Canada Rippling Full time

    Nmbr is Canada’s first embedded fintech provider. We revolutionize the way vertical SaaS businesses integrate financial technology products into their platforms. Our mission is to empower businesses to leverage cutting-edge financial tools seamlessly, enhancing their offerings and driving massive growth.  About the role We are building a world-class...

  • Associate Service Director, Client Experience

    1 week ago

    Toronto, Canada CIBC Mellon Full time

    **Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

  • Director, Client Growth

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Bond Brand Loyalty Inc. Full time

    Toronto/Remote/Hybrid 25 King Street West Toronto, ON M5L 2A1, CAN Description At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as the Director, Client Growth , you’ll have...

  • Customer Experience

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada CI&T Software S.A. Full time

    Customer Experience (CX) Director, Canada We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data...

  • Associate Director/ Client Services

    Found in: Jooble CA O C2 - 4 days ago

    Toronto, ON, Canada Cardinal Path Full time

    Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation. Job Description The purpose of this role is to...

  • Associate Director, Client Services

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Dentsu International Full time

    Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients' teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation. Job Description The purpose of this role is to...

  • Caravel Law

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Caravel Law Full time

    Caravel Law – Director of Client Happiness Reporting to our Chief of Staff, the Director of Client Happiness leads the programs and architects the processes that ensure an outstanding experience for Caravel Law’s clients. This critical role for the firm is the lynch pin between internal and external stakeholders. The Director of Client Happiness...

  • Director Client Partnerships

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Astound Group Full time

    Term: Full Time Location: Canada Type: Hybrid ASTOUND Group - Canada DIRECTOR, CLIENT PARTNERSHIPS ASTOUND is a global experience design company that specializes in the design and execution of memorable experiences for companies to share with their customers. ASTOUND is a multi-faceted business whose services include architectural fabrication, brand...

  • Director, Client Operations, Fund Administration

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Mufg Investorservices Full time

    Director, Client Operations, Fund Administration Full-time Office Location: Toronto Rank: Director Employment Type: Permanent Full Time About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest...

  • Director, Client Growth

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Bond Brand Loyalty Full time

    At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as the  Director, Client Growth , you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric...

  • [Job- 14696] Customer Experience

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Ciandt Full time

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock...

  • Team Lead, Client Services

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada SEPHORA CANADA Full time

    Poste Team Lead, Client Services & Experience Profil You'll love working here... As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or...

  • Director, Communications, Client

    Found in: beBee jobs CA - 5 days ago

    Toronto, Ontario, Canada Law Society of Ontario Full time

    Job Summary: The Director, Communications, manages the communications team and is the lead advisor to senior members of the Law Society on Communications best practices. The Director, Communications provides strategic direction, advice, and support to the Senior Management Team, direct reports and other stakeholders. The Director, Communications is...