Director, Client Growth
4 weeks ago
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as the Director, Client Growth , you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experience.
The Director, Client Growth provides thought leadership to Bond Brand Loyalty clients and is responsible for managing and growing our business. This key role will be responsible for growing relationships with an existing set of Bond clients by identifying and securing business opportunities to support new revenue growth for the organization. In addition, the Director Client Growth will lead our service delivery of these new opportunities, ensuring that we deliver with excellence and deepen our relationships with clients through a results-oriented mindset and an unwavering focus on client satisfaction.
Take a moment to ask yourself these key questions : Do you love solving business challenges, especially those that haven’t even been identified yet? Do you believe that every experience is loyalty in the making or breaking? Are you passionate about the future of retail and the evolving marketplace? Does this sound like you? Yes? Good. This could be a great opportunity for you. And us
What you’ll do:
Lead client opportunity development – As a reliable and trusted partner, you leverage your expertise in loyalty and customer relationship management to support your clients, serving as a dedicated advocate within the framework of Bond. You will create connections with clients by engaging in collaborative approaches to problem solving and identify ways in which Bond’s services can help solve these pain points and meet their objectives. You will manage the sales pipeline for these opportunities, forecasting revenues and timing, while providing regular activity reports to management Solution Development - You will be accountable for bringing together the right smart minds and safe hands from around the Bond organization to pitch, win and deliver great work that meets your client’s needs and designs a path to growth. You will drive the development of solutions, pricing strategies, and crafting proposals in cooperation with our practice teams that outline overall objectives, solution, activities, deliverables, effort, and timelines. Managing your clients – This role is a hybrid mix of business development and management of clients that you bring into the business. You will lead internal Bond delivery team engagement by establishing connections with every member of the global project team across various business practices and maintaining open lines of communication within a matrixed environment, while establishing and maintaining a strong partnership with the client by providing thought leadership and ensuring successful execution of deliverables to help lead to the next growth opportunity. Account Growth Planning – You will have overall client leadership responsibility for growing this client, connecting the dots across projects being delivered and leveraging solution based selling skills to ensure that one successful project leads to a next. Strategic planning for growth and introducing Bond’s wide and deep breadth of capabilities and innovation of our evolving solutions is a key part of building our long-term partnership with our client. You will be expected to manage a bi-annual and annual growth plan for clients that you manage.What you’ll have:
Bachelor’s Degree or equivalent combination of education and experience within the retail sector managing consumer-facing loyalty programs spanning across customer experience and loyalty is ideal. 7-10+ years of experience in a customer-facing role responsible for revenue achievements in customer success, sales, business development, and/or account management. Knowledge of the end-to-end loyalty and customer engagement cycle: from program mechanics, customer experience and design thinking to MarTech, analytics & insights, and digital marketing leveraged within the operation of a consumer-facing loyalty programs is preferred. Proven track record of achieving revenue, growth targets, and generating new business. Outstanding communication, interpersonal and collaboration skills to both internal and external stakeholders. Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization. Highly motivated and able to work against aggressive schedules with exceptional ability to prioritize, manage, and deliver on multiple projects simultaneously. Strategic mindset for planning growth and introducing Bond’s diverse breadth of services. Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, reporting your financials to company executives, etc.Why Join Us?
Bond is proudly recognized as a Great Place to Work and a Best Managed Company. We’re 800 (ish) people working tirelessly together to deliver extraordinary solutions to our clients. You’ll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.
At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.
Please connect with our People & Values team should you require any accommodation.
-
Group Director, Growth
3 weeks ago
Toronto, Canada GroupM Full timeDescription Position at GroupM OVERVIEW: The Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and...
-
Group Director, Growth
2 weeks ago
Old Toronto, Canada GroupM Full timeThe Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership, develop and lead teams, and ensure the...
-
Group Director, Growth
2 weeks ago
Old Toronto, Canada GroupM Full timeThe Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership, develop and lead teams, and ensure the...
-
Group Director, Growth
2 weeks ago
Old Toronto, Canada GroupM Full timeThe Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership, develop and lead teams, and ensure the...
-
Director of Growth Marketing
4 weeks ago
Toronto, Canada CaseWare Full timeCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Director of Growth Marketing
9 hours ago
Old Toronto, Canada CaseWare International Full timeCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Director of Growth Marketing
2 days ago
Old Toronto, Canada CaseWare International Full timeCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Director of Growth Marketing
13 hours ago
Old Toronto, Canada CaseWare International Full timeCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Growth Manager
7 days ago
Toronto, Canada Versett Full timeHi! I am Logan Edgelow, Director of Growth Strategy at Kulin (pronounced Koo - lin), a digital marketing agency focused on helping build scalable strategies across all channels. We have recently joined the Versett group of global companies. Together, we will build amazing apps and products, while ensuring our clients launch effectively in the market, better...
-
Group Director, Growth Toronto, Ontario
2 weeks ago
Old Toronto, Canada GroupM Full timeDescription Position at GroupM OVERVIEW: The Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership,...
-
Group Director, Growth Toronto, Ontario
2 weeks ago
Old Toronto, Canada GroupM Full timeDescription Position at GroupM OVERVIEW: The Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership,...
-
Group Director, Growth Toronto, Ontario
2 weeks ago
Old Toronto, Canada GroupM Full timeDescription Position at GroupM OVERVIEW: The Group Director, Growth is responsible for supporting development and implementation of strategies to drive business growth at GroupM. They are an internal and external face of Growth at GroupM with a clear purpose to drive growth from existing and new business opportunities. They provide vision and leadership,...
-
Client and Product Growth Manager
3 weeks ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeClient and Product Growth Manager page is loaded Client and Product Growth Manager Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409408 We’re building a relationship-oriented bank for the modern world. We need talented,...
-
Client and Product Growth Manager
3 weeks ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeClient and Product Growth Manager page is loaded Client and Product Growth Manager Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409408 We’re building a relationship-oriented bank for the modern world. We need talented,...
-
Client and Product Growth Manager
3 weeks ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeClient and Product Growth Manager page is loaded Client and Product Growth Manager Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409408 We’re building a relationship-oriented bank for the modern world. We need talented,...
-
Director, Growth Marketing
9 hours ago
Old Toronto, Canada Knix Full timeKnix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space....
-
Director, Growth Marketing
2 days ago
Old Toronto, Canada Knix Full timeKnix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space....
-
Director, Growth Marketing
13 hours ago
Old Toronto, Canada Knix Full timeKnix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space....
-
Director of Client Happiness
1 day ago
Toronto, Ontario, Canada Caravel Law Full timeCaravel Law – Director of Client HappinessReporting to our Chief of Staff, the Director of Client Happiness leads the programs and architects the processes that ensure an outstanding experience for Caravel Law's clients. This critical role for the firm is the lynch pin between internal and external stakeholders.The Director of Client Happiness will be...
-
Director of Client Happiness
23 hours ago
Toronto, ON, Canada Caravel Law LLP Full timeCaravel Law – Director of Client HappinessReporting to our Chief of Staff, the Director of Client Happiness leads the programs and architects the processes that ensure an outstanding experience for Caravel Law’s clients. This critical role for the firm is the lynch pin between internal and external stakeholders.The Director of Client Happiness will be...
