Customer Experience
1 month ago
We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.
Hi There, This is Laura , part of the Talent Attraction team from CI&T
We are lookingfor a CX Director in Canada to work on a project in an international project . The Director of Customer Experience (CX) plays a crucial role in shaping and enhancing the way customers interact with CI&T clients across various touchpoints. This position is a leadership position and is strategic in nature involving a blend of user experience, content, business acumen and customer analytics.
The Director of Customer Experience (CX) is responsible for leading the strategy and implementation of customer experience initiatives for CI&T clients to enhance customer interaction, adoption, satisfaction, loyalty, and advocacy. This role involves understanding the complete customer journey from marketing through to digital production adoption and includes identifying pain points and creating innovative solutions to improve the overall customer experience.
The Director of CX will work closely with various teams including marketing, product management, sales, customer service, technology to ensure a cohesive customer experience. This person has to be able to manage client expectations, be a thought partner, and be an advocate for CI&T’s design, content, research, and analytics teams.
Responsibilities:
- Strategy Development: Design and implement comprehensive CX strategies that align with the company’s business goals.
- Team Leadership: Manage and expand the customer experience team. Provide training and mentorship to team members and ensure high-quality work-product for the client.
- Cross-functional Collaboration: Partner with CI&T delivery teams to create a seamless customer experience associated with digital products or services.
- Experience Design: Oversee the design and implementation of experience enhancements, design strategies and content delivery across product lines and customer service protocols.
- Customer Insights: Utilize analytics and customer feedback to derive actionable insights that drive improvement in the customer experience.
- Performance Metrics: Define and measure key CX metrics to assess effectiveness and identify areas for improvement.
- Innovation and Continuous Improvement: Stay abreast of industry trends and competitive insights to foster innovation within the team.
- Resource Management: Ensuring resources are used efficiently to maximize return for client spend.
- Client Management: Become a thought partner and trusted resource with our most senior clients, manage expectations and regularly present updates to senior stakeholders about the status, progress, and results of customer experience strategies and execution.
Requirements:
- Demonstrate expert written and verbal English language skills
- Degree in Business or Design Degree preferred
- Proven experience in a customer experience, design leadership, content strategy or customer research role (minimum of 15+ years experience).
- Excellent leadership skills with experience managing teams and developing staff.
- Outstanding communication and interpersonal skills to effectively convey ideas and build relationships.
- Strategic thinking with the ability to anticipate future needs and trends in customer experience and design
- Ability to facilitate complex workshops and drive to client consensus
- Customer-centric mindset with a passion for improving the customer experience.
- Understanding of service design and/or other CX approaches
- 100% paid health & dental benefits starting day one
- Retirement match
- Paid parental leave
- Dedicated career advisor
- And so much more…
#MidSenior
#LI-LO1
CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.
#J-18808-Ljbffr-
Technical Product Manager
1 month ago
Toronto, Canada CUSTOMER EXPERIENCE Full timeReq Id: 409260 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...
-
Responsable de Produit
1 month ago
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 409260 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...
-
Customer Experience Position
2 weeks ago
Toronto, ON, Canada Egility Full timeOur client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. A team of experts guides and assists patrons at every stage, ensuring an experience that is as seamless as it is memorable. Ultimately, this individual will drive the brand's legacy of customer devotion and...
-
Head of Customer Experience
2 days ago
Toronto, ON, Canada Egility Full timeAbout the Company: Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
-
Customer Experience Specialist
2 weeks ago
Toronto, ON, Canada Little Dribblers Full timeLittle Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to...
-
Customer Experience Ambassador
1 month ago
Toronto, Canada BMO Financial Group Full time100 King Street West Toronto Ontario,M5X 1A1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Experience Representative Web Services
2 weeks ago
Toronto, ON, Canada Little Dribblers Full timeLittle Dribblers - The World's Only Children's Basketball Facility for Mini-Players ages 1 - 10, with an educational spin! Are you a seasoned sales professional with a knack for providing exceptional customer experiences? Little Dribblers is seeking a Customer Experience Specialist to join our team, leveraging your exceptional sales skills to engage with...
-
Manager Customer Experience
4 weeks ago
Toronto, Canada City of Toronto Full time**Job ID**: 39809 **Job Category**:Customer Service **Division & Section**:Toronto Building, Tor Bldg Scarborough District **Work Location**:SCARBOROUGH CIVIC CENTRE, 150 Borough Drive, Toronto **Job Type & Duration**:Full-time, Permanent **Salary**:$122,000.00 - $158,105.00, TM0676 and wage grade 8.0. **Shift Information**: Monday to Friday, 35...
-
Manager, Customer Experience
1 month ago
Toronto, Canada Endy Full timeEndy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...
-
Toronto, ON, Canada Sitel Full timeAt Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service for our Intuit Quickbooks. Handle inbound service calls and provide accurate account and product information Understand and strive to meet or...
-
Head of Customer Experience
1 day ago
Toronto, Canada Egility Full timeAbout the Company: Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
-
Head of Customer Experience
2 days ago
Toronto, Canada Egility Full timeAbout the Company: Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
-
Head of Customer Experience
2 days ago
Toronto, Canada Egility Full timeAbout the Company: Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
-
Customer Experience Associate
6 days ago
Toronto, Canada Beautifi Full timeCustomer Experience Associate About the job We are seeking someone who can join our Customer Experience (CX) team at a fast-paced and quickly growing Financial Technology start-up. Their primary responsibility is to ensure that every applicant has an unparalleled customer journey from start to fin
-
Bilingual Customer Experience Specialist
3 weeks ago
Toronto, ON, C6A, Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Customer Experience Ambassador
1 month ago
Toronto, Canada BMO Financial Group Full time100 King Street West Toronto Ontario,M5X 1A1 Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and...
-
Head of Customer Experience
2 days ago
Toronto, Canada Egility Full timeAbout the Company:Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
-
Customer Experience Specialist
21 hours ago
Toronto, Canada Mednow Full timeMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people...
-
Customer Experience Associate
4 weeks ago
Toronto, Canada Northbridge Financial Corporation Full timeWhat it's like to be a Northbridge Customer Experience Associate As our Customer Experience Associate, you’ll play a critical role in the evolution of our Voice of the Customer program by maintaining our customer feedback channels and ensuring the integrity of the data we collect through our customer experience surveys. This includes supporting the...
-
Head of Customer Experience
2 days ago
Toronto, Canada Egility Full timeAbout the Company:Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. Celebrating over seven decades of unparalleled dedication, this organization is a pillar of innovation in its sector. Their flagship space, a beacon of inspiration and creativity, welcomes...
