Vice-President, Operations

2 weeks ago

Canada People First HR Services Full time

Activate merges cutting-edge technology with physical activity to pioneer the future of entertainment through live-action gaming experiences. As a technology-driven company, Activate not only manufactures its game components but also designs and operates interactive gaming facilities across Canada and the US. With a vision to inspire a sense of achievement, Activate’s commitment to innovation, teamwork, and captivation ensures an entertainment experience that keeps players returning for more.

The Vice-President, Operations will be instrumental in the operational growth of Activate throughout North America with a strong focus on global presence and expansion. Responsible for integration and service optimization in a multi-unit business operation, the Vice President, Operations is a strong people and operational leader, collaborating with other executive leaders to achieve growth and customer excellence. The Vice President, Operations has a significant global focus on brand excellence and customer experiences. Activate is headquartered in Winnipeg, Manitoba and operates as a global organization.

Key Responsibilities:

Executive Operational Leadership

  • Plan, direct, and implement operational excellence in store operations, facilities/maintenance, and customer care, ensuring development and implementation aligns with Activate’s short-term and long-term operational objectives for global expansion.
  • Achieve financial and business objectives through analysis and maintaining a keen sense of awareness of staffing models, growth projections, expenditures, variances and initiating corrective actions.
  • Establish and lead global operations in standards of excellence, overseeing metrics, progress on new builds and collaborating with the Executive Leadership of other departments to ensure successful store openings.
  • Oversee the implementation and management of standard operating and training procedures for new and existing store operations, including hardware maintenance, inventory management, financial integrity and customer experiences.

People Leadership

  • Lead diverse teams in various markets and environments in store operations, customer care, and maintenance, fostering a culture of innovation, teamwork, and achievement.
  • Manage operational performance and staff to build trust, resolve conflict, and drive results; tracking training and evaluations of employees.

Brand and Customer Experience

  • Develop the standard of excellence in representing the brand, and oversee the management of brand experience training and procedures with a keen focus on customer experience to meet the evolving demands of the business.
  • Ensure the delivery of outstanding customer service, maintaining high customer satisfaction, and managing teams to reflect our brand values, establishing Key Performance Indicators (KPIs) that measure brand and customer experience and satisfaction, and analyze customer experience and trends.

Qualifications/Skills:

  • Proven track record as an executive leader with an understanding of operational and management practices.
  • Strong business acumen with a broad understanding of fundamental business principles.
  • Ability to set overall strategy and drive process improvement.
  • Demonstrated project and budget management skills.
  • Analytical problem-solving skills with an impeccable attention to detail.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
  • Bachelor's Degree in business operations, or related field required; MBA, MAC or equivalent graduate degree preferred.
  • 7+ years of progressive leadership experience, with at least 4 years in a leadership role.
  • Experience in building operational success in complex customer facing industry (hospitality, retail) with multi-unit business needs.
  • Entrepreneurial high growth thought leadership.
  • P&L responsibility.

About Activate:

Activate propels entertainment into the future by merging technology with physical activity, crafting immersive live-action gaming experiences. As a leading technology enterprise, Activate specializes in the manufacturing of game components and the construction of interactive gaming facilities, with operations extending across Canada and the United States. The vision at Activate is to deliver an entertainment experience that not only entertains but also inspires a profound sense of achievement.

  • Vice-President Orillia

    4 weeks ago

    Canada Lakehead University Student Union Full time

    campaigns, student life, & advocacy on our southern campus Our VP Orillia is in charge of the corporation's operations in Orillia. The position is the Orillia equivalent of a hybrid between the VP Advocacy and President, putting them in charge of Orillia's student life and advocacy, as well as leading campaigns and community relations at LU's...

  • Vice-President, Operations

    7 days ago

    Canada People First HR Services Full time

    Activate merges cutting-edge technology with physical activity to pioneer the future of entertainment through live-action gaming experiences. As a technology-driven company, Activate not only manufactures its game components but also designs and operates interactive gaming facilities across Canada and the US. With a vision to inspire a sense of achievement,...

  • Vice President, Construction

    4 weeks ago

    Canada Lorval Developments Ltd. Full time

    Vice President, Construction and Development Do you want to be part of a rapidly growing development firm? We are dedicated to delivering high-quality projects that exceed client expectations. If you have a passion for development, excellent organization skills, and the ability to thrive in a fast-paced environment, we want to hear from you! Lorval...

  • Vice President, Logistics

    4 weeks ago

    Canada Sofina Foods Inc. Full time

    Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s, Vienna,...

  • Vice President of Finance And Operations

    7 days ago

    Canada Vaco Lannick Full time

    Vice President of Finance And Operations This range is provided by Vaco Lannick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$165,000.00/yr - CA$175,000.00/yr About the Company Our client is in the information technology and services industry. They are looking for a VP of...

  • Provost and Vice President Academic, Aga Khan University

    4 weeks ago

    Canada Ismaili Centres Full time

    Provost and Vice President Academic, Aga Khan University July 12, 2023 | Canada The Aga Khan University is looking for a Provost and Vice President, Academic , to join its team. As part of this role, the candidate will act as the Chief Academic Officer of the University and provide strategic leadership on academic, financial, and operational matters....

  • Vice President, Construction and Development

    4 weeks ago

    Canada Lorval Developments Ltd. Full time

    Vice President, Construction and Development 9785 201 St, Langley Twp, BC V1M 3E7, Canada Job Description Posted Tuesday, February 20, 2024 at 8:00 a.m. Do you want to be part of a rapidly growing development firm? We are dedicated to delivering high-quality projects that exceed client expectations. If you have a passion for development, excellent...

  • Vice President, Online Training

    7 days ago

    Canada Vaco Lannick Full time

    Vice President of Finance And Operations Our client is in the information technology and services industry. They are looking for a VP of Finance & Operations to join their team! 100% remote role ~ Work closely with a successful entrepreneur to help scale a growing SAAS company ~ Broad role that goes beyond just finance that will help CEO run this...

  • Vice President

    1 week ago

    Canada Lock Search Group Full time

    Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration. In this role, you will lead and develop the Canadian Travel Claims Management function. This role requires establishing a clear vision, ensuring...

  • Vice President, Operations Strategy and Analytics

    3 weeks ago

    Canada Dentalcorp Health Services LTD. Full time

    Vice President, Operations Strategy and Analytics page is loaded Vice President, Operations Strategy and Analytics Apply locations Toronto, Ontario time type Full time posted on Posted 16 Days Ago job requisition id JR11333 Who you are You are a senior strategy and analytics leader who is excited to be a part of a fast-growing, patient - centric...

  • Vice President Treasury

    2 days ago

    , NS, Canada Clearwater Seafoods Full time

    Clearwater Seafoods is one of the world’s largest vertically integrated seafood companies with over 1,900 employees in offices, plants and vessels across the globe. The Canadian company operates from ocean-to-plate, owning its own fishing licenses, vessels and processing facilities, while also providing delivery to its customers worldwide. Clearwater is...

  • Vice-president Administration and Chief Financial Officer

    2 days ago

    , AB, Canada GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    The employer is a leading polytechnic serving more than 34,000 students and has been a major contributor to industry and the economy within Alberta for the past 60 years. Position Overview: As the Vice-President Administration and CFO, you will oversee several critical functional areas, including Finance and Corporate Services, Facilities Management and...

  • Vice President

    3 weeks ago

    Eastern Canada Lock Search Group Full time

    Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration. In this role, you will lead and develop the Canadian Travel Claims Management function. This role requires establishing a clear vision, ensuring client...

  • Vice President

    3 weeks ago

    Eastern Canada Lock Search Group Full time

    Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration. In this role, you will lead and develop the Canadian Travel Claims Management function.This role requires establishing a clear vision, ensuring client...

  • Vice President

    3 weeks ago

    Eastern Canada Lock Search Group Full time

    Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration. In this role, you will lead and develop the Canadian Travel Claims Management function.This role requires establishing a clear vision, ensuring client...

  • Vice President, Payments Products

    4 weeks ago

    Canada Metrolinx Full time

    Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go,...

  • Vice President Corporate

    4 weeks ago

    Canada Middlesex Hospital Alliance Full time

    **Middlesex Hospital Alliance**: **Strathroy Middlesex General Hospital** **Four Counties Health Services** **POSTING #051-2023** **VICE PRESIDENT CORPORATE** **CHIEF FINANCIAL OFFICER (CFO)** The Middlesex Hospital Alliance (MHA) is seeking a dynamic and engaging VP Corporate /CFO/CIO to join its’ senior leadership team. This is an excellent...

  • Vice-President, People, Organizational Culture and Development

    4 weeks ago

    Canada First Nations Technical Institute Full time

    Are you seeking a rewarding career? Consider one of FNTI’s careers — it may be the perfect fit for you. Browse FNTI’s careers below for more information on each available position and how to apply About FNTI (First Nations Technical Institute) Since establishment in 1985, over 4000 students have graduated successfully from FNTI with certificates,...

  • President

    2 weeks ago

    , ON, Canada Lakehead University Student Union Full time

    serving as the voice of all lakehead students LUSU's President is the Chief Executive of the student union, serving as the voice of students to Lakehead University, the community, and government. The President is responsible for the general oversight and strategic direction of the corporation. They lead LUSU’s campaigns and advocacy work, are in charge...

  • Vice President, Legal Services

    2 weeks ago

    , ON, Canada LHIN Full time

    Permanent Full Time Posting Date: May 2, 2024 Posting Close Date: May 15, 2024 Location: any HCCSS location across Ontario CARE AND BE CARED FOR - THIS IS YOUR HOME Are you a strategic senior legal professional that drives effectiveness, system modernization and high quality performance related to legal operations and provision of expert counsel to...