Quality Assurance Analyst

Found in: Jooble CA O C2 - 2 weeks ago

Calgary AB, Canada Momentum Financial Services Group Full time

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

Job Description

GENERAL FUNCTION

The QA Analyst plays a crucial role in ensuring exceptional customer service by supporting adherence to established policies, procedures, call, text, and email compliance, as well as federal and provincial regulations within collection practices. Conducting consistent and objective analysis, the analyst enhances the quality of collection communication for the entire team. Accountable to all staff and management ensuring that all staff is adhering to call/text/email control and call/text/email quality expectations by providing timely feedback to supervisors and managers. Collaborating closely with collections supervisors, managers, and identifying trends and opportunities within customer service and collection negotiations, the QA Analyst actively contributes to the continuous refinement of processes.

RESPONSIBILITIES

  • Conducting daily monitoring of collection calls, texts, and emails, delivering well-documented feedback to both supervisors and managers.
  • Generating reports and feedback tailored for management use
  • Providing constructive feedback to supervisors and management, addressing observed trends from monitoring observations
  • Identifying trends and training opportunities, making insightful recommendations for impactful changes.
  • Fulfilling other assigned duties with dedication and efficiency, ensuring a comprehensive approach to supporting the team's overall objectives.
Qualifications

EDUCATION

  • High School diploma/GED, Post-secondary education considered an asset

EXPERIENCE

  • 1-2 years of customer service experience preferred, collection experience is an additional plus

SKILLS

  • Intermediate-level proficiency in MS Office, focusing on Word and Excel
  • Knowledge of provincial collections laws in Canada
  • Ability to provide constructive and factual feedback, both written and verbal
  • Excellent verbal and written communication skills
  • Proactive mindset with a strong work ethic
  • Ability to work with minimal supervision in a fast-paced, team-oriented environment
Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

#J-18808-Ljbffr

  • Quality Assurance Analyst

    Found in: Jooble CA O C2 - 4 days ago

    Calgary, AB, Canada Flex AI Full time

    🤖🏋️‍♂️🏃‍♀️🚀 We launched 2 years ago and are currently approaching 1 million users on iOS with growing revenue. App: Website: A.I. patent: 🎯 Responsibilities: This is a contract hourly remote role for a Quality Assurance Analyst. The Quality Assurance Analyst will be responsible for the day-to-day tasks of ensuring the...

  • Added - 21 hours ago Quality Assurance Analyst Quality Assurance Analyst Calgary , Alberta

    Found in: Jooble CA O C2 - 1 day ago

    Calgary, AB, Canada InSync Systems Full time

    We are looking for a Quality Assurance Analyst for a 1-year contract position ,with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada. Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role. Role Summary Our client is hiring business-focused QA Lead/Analyst. A...

  • Added - 21 hours ago Quality Assurance Analyst Quality Assurance Analyst Calgary , Alberta

    13 hours ago

    Calgary, Canada InSync Systems Full time

    We are looking for a Quality Assurance Analyst for a 1-year contract position,with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.Role SummaryOur client is hiring business-focused QA Lead/Analyst. A successful...

  • Added - 21 hours ago Quality Assurance Analyst Quality Assurance Analyst Calgary , Alberta

    13 hours ago

    Calgary, Canada InSync Systems Full time

    We are looking for a Quality Assurance Analyst for a 1-year contract position,with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.Role SummaryOur client is hiring business-focused QA Lead/Analyst. A successful...

  • Specialist, Quality Assurance

    Found in: Talent CA 2 C2 - 1 week ago

    Calgary, Canada CB Canada Full time

    Specialist, Quality AssuranceOn behalf of our client, Procom is seeking a Specialist, Quality Assurance for a 6 month contract in Calgary, AB.Specialist, Quality Assurance Job DetailsThe Specialist, Quality Assurance will co-ordinate the day to day testing activities for multiple integration projects.Specialist, Quality Assurance Responsibilities The...

  • Quality Assurance

    Found in: Talent CA C2 - 1 week ago

    Calgary, Canada MNP Full time

    Job Details Description Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Development team as a QA Analyst. This diverse team of tech-savvy builders and problem solvers...

  • SAP Quality Assurance

    4 days ago

    Calgary, Canada Canadian Pacific Full time

    **PURPOSE OF THE POSITION**: **POSITION ACCOUNTABILITIES**: - Manage and coordinate day to day SAP / custom software related testing activities at the project team level. Coordinate setup of test environments and test data management; - Evaluate business software and/or system requirements to ensure they can be translated into both functional and...

  • Quality Assurance Analyst

    Found in: Talent CA C2 - 1 week ago

    Calgary, Canada ARC Business Solutions Inc. Full time

    ARC Business Solutions Inc. is an established and customer oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Core business verticals are: Professional IT Services, Enterprise Content Management and Managed Services. ARC Business Solutions Inc. is...

  • Quality Assurance Technician

    Found in: Jooble CA O C2 - 2 weeks ago

    Calgary, AB, Canada C.H. Guenther & Son, Inc. Full time

    Quality Assurance Technician page is loaded Quality Assurance Technician Apply locations Calgary, AB - Sons Bakery time type Full time posted on Posted 6 Days Ago job requisition id R814300 This position is to maintain the Food Safety and Quality Policy programs to produce safe high quality products that are constantly exceeding our customers’...

  • Regional Quality Assurance Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Calgary, AB, Canada CPG Executive Search Inc. Full time

    Regional Quality Assurance Lead (Food Manufacturing) Hybrid Our client is Canadian leader in Food Manufacturing. With multiple sites across Canada, they are currently going through an exciting transformation stage and adding a lot of technology, and investment projects across multiple sites in Western Canada. This role will support and champion all things...

  • Quality Assurance Lead

    Found in: Jooble CA O C2 - 4 days ago

    Calgary, AB, Canada AMTRA Solutions Full time

    Our Calgary-based partner searching for a QA Lead to support the planning, design and execution of system testing of newly selected or existing applications within the Land and Well application ecosystem. This individual will be required for application configuration, data migration and associated interfaces between applications and the data warehouses. ...

  • Regional Quality Assurance Manager

    Found in: Jooble CA O C2 - 1 week ago

    Calgary, AB, Canada EightSix Network Inc Full time

    Regional Quality Assurance Lead (Food Manufacturing) Hybrid Travel 20-30% The Company: Our client is Canadian leader in Food Manufacturing. With multiple sites across Canada, they are currently going through an exciting transformation stage and adding a lot of technology, and investment projects across multiple sites in Western Canada. This role will...

  • Regional Quality Assurance Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Calgary, AB, Canada CPG Executive Search Inc. Full time

    Regional Quality Assurance Lead (Food Manufacturing) Hybrid Travel 20-30% Calgary, AB The Company: Our client is Canadian leader in Food Manufacturing. With multiple sites across Canada, they are currently going through an exciting transformation stage and adding a lot of technology, and investment projects across multiple sites in Western Canada. This...

  • Senior Quality Assurance Specialist

    Found in: Jooble CA O C2 - 2 days ago

    Calgary, AB, Canada Teck Resources Full time

    Closing Date: May 10, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. ...

  • Analyste QA QA Analyst

    Found in: Jooble CA O C2 - 2 days ago

    Calgary, AB, Canada ITIQ Tech Recruiters Full time

    Job Title: Manual QA Analyst Location & Transit/Vehicle Access: Calgary - in office once a week Perm/Contract & Duration: Contract to hire, starting with 6 months Submission Due Date: ASAP Job Description:  Our client is seeking a Software Tester / Quality Assurance Analyst to ensure our portfolio of products are of the highest quality. You are...

  • Quality Assurance Test Lead

    Found in: Jooble CA O C2 - 1 week ago

    Calgary, AB, Canada Long View Systems Corporation Full time

    Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...

  • Quality Assurance Lead

    Found in: Adzuna CA C2 - 3 days ago

    Calgary, AB, D3J, CA AMTRA Solutions Full time

    Our Calgary-based partner searching for a QA Lead to support the planning, design and execution of system testing of newly selected or existing applications within the Land and Well application ecosystem. This individual will be required for application configuration, data migration and associated interfaces between applications and the data warehouses.The...

  • Quality Assurance Lead Full-time

    Found in: Jooble CA O C2 - 1 week ago

    Calgary, AB, Canada Long View Systems Corporation Full time

    A career that helps you get more out of life. A Long View career helps you get more out of life. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! We are looking for a Quality...

  • Quality Assurance Manager

    3 days ago

    Calgary, Canada Guardian Helicopters Inc. Full time

    Responsibilities: - Quality Assurance Management Experience or Lead Role - Auditing Course Certification (ex: ISO 9001 or similar) - Experience with Weight and Balance programs - Rotorcraft Maintenance Experience - Import/Export Experience - Previous Experience Utilizing AMS (Aircraft Maintenance Systems) Aircraft Manager and Inventory Manager - Develop and...

  • Quality Assurance Supervisor

    Found in: Jooble CA O C2 - 1 week ago

    Calgary, AB, Canada Lynden International Full time

    Lynden International Logistics ULC,a leader in the field of 3rd party logistics for the healthcare & consumer goods industries. As a leading advocate of operational efficiencies, we take pride in developing customized solution protocols within our systems, to meet the needs of our client partners within the healthcare industry. Lynden International...