Refund Specialist

4 weeks ago


Montréal QC, Canada FlightHub Full time
Refund Specialist / Spécialiste du remboursement LIBÉREZ VOTRE AMBITION – DEVENEZ
Spécialiste du remboursement

Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.

Nous sommes à la recherche d'un spécialiste du remboursement avec plus de 2 ans d'expérience pour rejoindre notre département Service à la clientèle et livraison. Travaillant aux côtés de notre vice-président du service client, vous serez chargé de traiter efficacement les problèmes de remboursement des clients et de fournir un service exceptionnel par téléphone ou par chat à nos précieux clients. 

De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié :

  • Travailler dans l'industrie du transport aérien ou du voyage et avoir une connaissance approfondie des opérations GDS (en particulier pour les annulations de billets et les remboursements) ;
  • Traiter efficacement les demandes de remboursement des clients en utilisant votre expertise des opérations GDS ;
  • Communiquer clairement avec les clients et les compagnies aériennes, afin d'assurer des solutions satisfaisantes, en anglais et en français (avec de solides compétences écrites et verbales) ;
  • gérer simultanément plusieurs dossiers et adhérer aux différentes politiques des compagnies aériennes ;
  • Utiliser une approche fondée sur les données pour optimiser les processus de remboursement et améliorer la satisfaction des clients ;
  • S'adapter aux changements et à l'évolution des politiques des compagnies aériennes ;
  • Se concentrer sur la satisfaction et la fidélisation des clients grâce à une excellente prestation de services.

* Veuillez noter que ce poste est à Montréal, Québec et sur place.

How did you hear about this job? / Comment avez-vous entendu parler de cet emploi ?

What are your salary expectations? / Quelles sont vos prétentions salariales ? *

Are you eligible to work in Canada? / Avez-vous le droit de travailler au Canada ? *
--

#J-18808-Ljbffr
  • Refund Specialist

    1 week ago


    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a **Refund Specialist**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may...


  • Montréal, Canada CGI Full time

    CGI is looking to hire a specialist in Accounts Payable to join the Shared Services team. The member will work closely with the various field specialists, to be able to assist vendors and CGI business units worldwide. Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart...


  • Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a results-oriented GTM Operations Specialist. As a GTM Operations Specialist, you will be responsible for reviewing and approving all new sales opportunities, along with processing...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a results-oriented GTM Operations Specialist. As a GTM Operations Specialist, you will be responsible for reviewing and approving all new sales opportunities, along with processing...


  • Montréal, Canada Red Label Vacations Full time

    The Air team is looking for an experienced Travel Ticketing Specialist who excels in a fast-paced working environment and has proven multi-tasking skills. Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel. As part of the Air team, you...


  • Montréal, Canada BRP Full time

    As an omnichannel operations specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related...


  • Montréal, Canada BRP Full time

    As an E-commerce Order Support Specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related...


  • Montréal, Canada BRP Full time

    As an E-commerce Order Support Specialist, you will play a pivotal role in the success of our digital retail direct-to-consumer and omnichannel experience strategy, being part of the team that monitors and optimizes the operations of BRP’s direct-to-consumer sales channels (from online order creation to fulfillment and after sales and back office related...


  • Montréal, QC, Canada Agence Carrieres Full time

    Reporting to the General Manager, the Buyer is responsible for the procurement of our customer’s products. He/she implements procurement and negotiation orientations and strategies in order to adequately meet the company’s needs. Contributing to the achievement of our customer’s financial objectives, he/she ensures efficient management of the...


  • Montréal, Canada TÉLIO Full time

    **Major duties and responsibilities will include but not limited to the following**: - Responsible for making collection calls and following up on payments - Establishing credit terms and limits for new accounts based on the credit reference - Reviewing & analyzing existing customer credit limits and terms and making the necessary revisions - Placing...


  • Montréal, Canada Altitude Sports Full time

    Were Altitude Sports, Canadas ecommerce leader, working and playing at the intersection of fashion and the outdoors. As one big team striving for excellence at every opportunity, we’re made up of specialists in every department: outdoor lovers and fashion enthusiasts; runners and skiers; cyclists, thrill seekers and trend setters. Sure, we’ve grown into...


  • Montréal, Canada Wandrian Full time

    **Travel is back! All Aboard!** Wandrian specializes in the Italian travel experience. Not all people that we speak to are paying customers, but they are communicating with us as past, present, or future travelers to Italy, for guidance and expertise. So here we are, guiding the traveler through Italy so they can experience the _Bel Paese_, better. **What...


  • Montréal, Canada Altitude Sports Full time

    We're Altitude Sports, Canada's ecommerce leader, working and playing at the intersection of fashion and the outdoors. As one big team striving for excellence at every opportunity, we’re made up of specialists in every department: outdoor lovers and fashion enthusiasts; runners and skiers; cyclists, thrill seekers and trend setters. Sure, we’ve grown...


  • Montréal, Canada The Source Full time

    **Req Id**:418354 At The Source, we believe that the right tech makes all the difference and exist to help Canadians discover the endless possibilities of tech. We carry the latest tech, offer advice across all categories and networks, and put our customers first to ensure they find the right tech for them. Every day our Associates across the country help...


  • Montréal, Canada Zimmer Biomet Full time

    **Requisition Number**: AMER26971 **Employment Type**: Full-time **Location**: Montreal **Job Summary**: Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around...

  • Banking Advisor

    2 weeks ago


    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach...

  • Banking Advisor

    1 week ago


    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach...

  • Bid Coordinator

    4 days ago


    Montréal, Canada Pomerleau Full time

    **We are Pomerleau. And you could be too.** At Pomerleau, we fully understand that our mission is not only to create infrastructure or erect buildings, but to build communities. As a leader in the construction industry for nearly 60 years, we always aim to make a positive impact on the lives of the people we serve across Canada. To do this, we do...

  • Banking Advisor

    13 hours ago


    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach...


  • Montréal, Canada Sustana Full time

    **NOUVELLE OUVERTURE DE POSTE !** **SPÉCIALISTE COMMUNICATIONS CORPORATIVES** Sustana est le principal fabricant de fibres et de papier recyclé de qualité supérieure produits de manière durable, en utilisant des matériaux post-consommation pour créer des produits de haute qualité à faible empreinte carbone. Nous avons 12 emplacements différents...