Call Centre Customer Service Agents

1 month ago

Canada Amynta Group Full time

Customer Service/Call Center Representative - Resolution page is loaded Customer Service/Call Center Representative - Resolution
Apply locations Grand Rapids time type Full time posted on Posted 30+ Days Ago job requisition id 1906-834 We’re thrilled that you are interested in joining us here at the Amynta Group
Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality. Assists consumers by providing highest level of customer service; Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.
Contacts retailers, technicians and customers to obtain all relative information regarding the claim.
Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate. 
provides relevant education on protection plans and claims process; resolves issues regarding claims.
Aids internal and external customers during claim and general call center process; 1-year minimum customer service experience in a call center environment is preferred;
~ Office or customer service experience is preferred;
~ High school graduate or equivalent education is required;
~ Mastery of the English language (both written and verbal);
Professional telephone etiquette;
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
Knowledge and understanding of department metrics for call handling, productivity and quality;
Professional office and call center environment.
Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.
Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.Customer Service/Call Center Representative - Adjudication
locations Grand Rapids time type Full time posted on Posted 30+ Days Ago Customer Service/Call Center Representative - Tech Hire/Field Services
locations Grand Rapids time type Full time posted on Posted 30+ Days Ago Customer Service Representative I
locations Grand Rapids time type Full time posted on Posted 30+ Days Ago #J-18808-Ljbffr

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