Housing Business Operations Lead
3 weeks ago
Within the ECO Operations Manager role you will lead on all operational management for this department. It will involve a varied and challenging workload, within a constantly evolving business environment. You will join an existing successful, high-performing team and gain invaluable insight into the low-carbon and energy sectors.
The ideal candidate is expected to lead our ECO operational requirements, manage a team (9) of compliance analysts, produce detailed reports and MI, and work alongside our ECO Compliance and ECO Delivery Managers to drive improvement of this function. The role will involve a close working relationship with the AgilityEco senior leadership team, with other business and partnership development managers, and with a large number of funders and supply chain providers.
This role reports directly to the Commercial Director.
This role is based in our Sutton office and you would be required to go into the office 4 days a week.
Operational management:
Planning, tracking progress against deliverables, monitoring KPIs and reporting to senior management.
Own ECO compliance processing function, associated SLAs and drive process improvement
Work with broader business leads to provide operational support where workstreams overlap with ECO.
Produce detailed reports on this function and provide insights on areas of improvement, enabling the ECO Compliance Manager to drive compliance improvement across our supplier network.
Partner Analysis: collate information on each supply chain partner and operating practices and share insights with the team to help drive future delivery/contracting strategy.
Regulations and policy interpretation : keep abreast of all relevant Government and Regulator guidance, policy proposals and legislation
Strong operational and partner management skills
Proven experience in managing and influencing internal and external stakeholders
Data analysis and production of MI including advanced used of MS Excel
Knowledge and experience of the Energy Company Obligation (ECO)
Understanding of the retrofit industry and the processes involved in the installation of insulation, heating and renewables into domestic properties
Knowledge of other grant-funded retrofit and energy efficiency programmes;
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