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Retail Service and Delivery Tech

4 months ago

Montréal QC, Canada Mphasis Full time

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endear to our clients.

Title: Delivery Head (Logistic)
Montreal, Canada (On-Site)

Accountable for all strategic project’s delivery, client communication and governance for the assigned projects
Manages engagement resource goals by recruiting, training, coaching, and disciplining employees.
Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions.
Achieves business development and operational objectives by contributing information and recommendations to deal pursuits, project plans and reviews and preparing and completing action plans.
Implements production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
Meets financial objectives by preparing and tracking budgets / account margins, scheduling expenditures, analyzing variances, and initiating corrective actions.
Enhances organization reputation by accepting ownership for accomplishing new milestones and exploring opportunities to add value to assigned client account by adopting newer technologies (e.g., 10+ years of Hands-on leadership and end-to-end ownership of leading and delivering applications and/or products by leveraging both legacy and modern technology stack (Mainframes, Microservices, Cloud, DevOps)
~ 150 FTE onshore and offshore resources.
~ Agile environment experience