IT Automation and Observability Technician

2 months ago

Montréal QC, Canada US Tech Solutions Full time

Duration - 12 Months ContractMust Haves:The Automation and Observability team consists of multiple SME’s who assist the global process owner in designing, creating and maintaining the company’s IT services. While leading the company’s IT team, the IT service manager strives to develop a reliable IT service and improve the organization's existing IT service infrastructure. IT service managers are responsible for maintaining a high-level standard when dealing with the company's IT services, and for foreseeing and troubleshooting any issues that may arise, either with the company's IT systems or a client. Infrastructure Monitoring, Job Automation, Asset Management of servers and network inventory. Scheduling Change, Incident, Problem and Request management as well as CMDB functions are core services which are heavily relied upon by CIB IT and the ITSM team is the bridge for IT and business in coordinating and ensuring predictability for CIB IT and its Business. The team will have SMEs to focus on the core services as dictated by the manager with the objective to provide quality services using various platform to support the numerous to develop efficiency and consistent results. Job Description:The technical engineer has broad responsibilities for the deployment of related processes and services.Responsibilities:Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:Dynatrace ITRS GeneosCA SOI a plusBMC Discovery a plusCA AutoSys a plusProduce documentation on standards and guidelines for regional deployment and use of toolsManage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providersEvaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve ‐automate and secure‐ OS Engineering and Service Delivery teams Run The Bank activity.Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any and all related PoliciesExperience:3-5 years industry experience in a technology monitoring and architectural capacityBasic administrative knowledge of Windows and Unix operating systemsFluent in Portuguese/SpanishFamiliar with Python and/or other scripting toolsSkills:Proficiency with SQL and database conceptsBasic knowledge of networkingBasic administrative knowledge of Windows and Unix operating systemsEducation: Bachelor’s degree in finance/ economics. About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: DhruvEmail: Dhruv.m@ustechsolutionsinc.comInternal Id: 24-17536

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