Lead Design Researcher

4 weeks ago

Toronto ON, Canada Creative Circle Full time

Our financial client is looking for a Lead Design Researcher for 12+ months, starting in April. You will provide thought leadership, strategic advice and lend your expertise to stakeholders and peers to execute high complexity research. This is a hybrid role requiring 3 days onsite in downtown Toronto.

What you'll be doing as the Lead Design Researcher:

- Acting as a hands-on leader both creating the design research strategy and executing, synthesizing and analyzing.

- Advocating for the Design Research practice within larger Design team and organization.

- Becoming a trusted advisor to internal team and stakeholders.

- Facilitating complex design critiques, evaluating designs for inclusivity and providing expert advice to teams.

- Coaching more junior design team members.

- Directing discussions with cross-functional teams about Design Research strategy.

- Providing recommendations about the role and application of Design Research.

- Directing peers on research methodologies, fielding and analysis to ensure excellence and consistency aligned to Design systems as products evolve.

- Communicating implications and recommendations based on outcomes of research activities.

- Contributing to development of new approaches to research methodologies, fielding, and analysis and articulating rationale.

- Initiating collaboration to explore shared questions and create deeper understanding of user behavior, motivations, needs and mindsets across Journeys.

• Understanding business needs, goals and objectives and uses that understanding to evaluate, prioritize and create research activities that bring clarity to stakeholders.

- Co-leading highly complex group tasks and/or Design Research projects across multiple work streams/journeys.

- Working with team members and stakeholders to develop systems for evaluating and prioritizing research.

- Developing unbiased and non-leading questions for research work.

- Designing multi-stage research activities of medium to high complexity.

- Initiating opportunities to validate whether designs follow the principles and requirements of Accessibility and Inclusive Design, including a methodical application of metadata and hidden text to support assistive tech.

- Moderating sessions covering highly ambiguous topics.

- Collating and synthesizing complex data sets from primary or secondary research.

- Leading team members + stakeholders in synthesizing and translating quantitative and qualitative data into core themes, identifying implications and client needs, creating easily understood, actionable insights and making Design decisions.

- Contributing new practice examples, innovations, and proofs-of-concept from research and experiments.

- Creating and presenting engaging content and research work to senior/executive stakeholders.

Skills and Experience:

- 7-10 years of experience as a Design Researcher or in similar roles.

- Strong technical depth and breadth of expertise in Design Research practice theory / tools.

- Expert knowledge of Design Research methodologies

- Experience working on cross-functional teams

- Experience launching digital products

- Experience coaching and mentoring team members

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