Digital Product Design Researcher
2 weeks ago
The Design Researcher will join team that supports both new-to-bank clients and existing clients in opening new accounts or acquiring new services through self-serve and advisor-assisted digital channels
The Design Researcher will support their design team and journey in identifying the need for, planning, implementing or supporting the implementation of research activities that support the key objectives and strategic priorities of the journey
Planning, designing and implementing research activities of medium to high complexity to evaluate prototypes or design proposals, or generate key insights on prospect and client needs, disposition, habits, preferences, etc.
Moderating research sessions with internal and external users
Creating unbiased, non-leading questions for moderated or unmoderated research activities
Collating, synthesizing, analyzing, translating, summarizing and/or presenting data and findings from research activities to stakeholders across the journey, including senior stakeholders
Working with design team colleagues and journey stakeholders to evaluate and prioritize potential research topics, questions, and activities against key objectives for the journey
Providing training and support to non-research design team members to conduct research activities in accordance with best practices and standards
Digital Design Researcher - Mandatory Skills
BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
A minimum of 3 years of experience in research
Technical understanding of design research theory / design research tools
Working knowledge of a variety of design research methodologies
Planning and implementing complex design research activities
Effectively analyzing, translating, summarizing and presenting research findings to senior stakeholders
Defining and delivering training on research best practices for design team members or other colleagues
Creating Figma prototypes for use in user research
Must be proficient in English for both written and verbal communication
Digital Design Researcher- Preferred Skills
Appreciation for the potential of 'design thinking'
Experience working within a large organization and within an agile environment
Experience contributing to the launch of a digital product
Digital Design Researcher - Assignment Start Date ASAP – 12 months to start Digital Design Researcher - Assignment Location Toronto, ON – Work Hybrid
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