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Field Service Technician

2 months ago

Québec QC, Canada Cansel Full time

Field Service Technician - Wide Format Print & Survey Equipment - Montreal Who we are? Cansel helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary The Electronics and Wide Format Service Technician will be responsible for the diagnosis and repair of various geospatial measurement equipment as it pertains to survey, mapping, construction, and related construction equipment as well as Wide Format printers. In this role, you will... • Troubleshoot both survey equipment and wide-format printers. • Estimate service costs • Bench service and calibrate various measurement equipment in-house including, but not limited to: total stations, optical and digital theodolites, lasers, locators, optical and digital levels, GPS systems, and data collectors. Provide repair and preventative maintenance on a selection of HP Wide Format Printers. • Provide excellent customer service both over the phone and face to face, as well as can communicate technical information to non-technical audiences • Identify and escalate issues requiring additional support to the Manufacturers and/or Service Manager as required • Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved • Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions • Maintain accurate parts stock, as assigned, counted periodically • Operate a variety of hand and electronic tools to effectively and properly perform work tasks • Ensure machines are wiped down after setup, and used parts and materials are properly disposed of and accounted for within our system. • Perform other tasks as assigned or required by the Service Manager Note: 50% of the time you will be required to travel to customer's sites to repair their equipment, including the occasional out-of-town trip. About you... We are looking for an energetic, highly motivated individual able to work in a team environment and is willing to take on and learn new machine maintenance. Specific machine training will be provided. The successful candidate will possess: • Post-secondary education in electronics technology • Understanding of computer hardware, Windows operating system & I/O interfacing in Windows-based environments. • Experience with Windows-based software diagnostic utilities and flash-loaders • Strong diagnostic and analytical skills • Must live in the area to ensure that travel time to client sites is within our desired response time. Bonus points • Prior electronics/computer experience • Experience repairing, and maintaining electronic equipment or wide-format printing equipment • Demonstrated knowledge of electronic repair techniques and associated diagnostic repair equipment (knowledge of optical repair techniques and associated optical collimation equipment will set you apart) • Computer/network troubleshooting skills related to connecting devices to a network Why choose us? In addition to the strong growth culture of the company, Cansel offers: 1. Competitive compensation package. 2. Uncapped Commission incentives for the sales team. 3. Flexible extended health and dental benefits program. 4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance 5. Access to Virtual Medical Care 6. Access to Virtual Mental Health Services 7. Employee Assistance Program (EAP) 8. Access to on-line pharmacy 9. Employee Share Ownership Plan 10. Company vehicle program for Sales Reps. 11. Peer to Peer Recognition Program 12. Employee Referral Program. 13. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development). 14. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis. 15. Preferred rates on some gym memberships. 16. Generous long service reward program. 17. Access to Luxury Corporate vacation properties 18. Scholarship Program for Employee’s Children 19. Corporate Fundraising events Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age. Technicien de Service sur le Terrain - Montreal Qui sommes-nous ? Cansel aide ses clients à capturer, transformer et gérer les données afin de leur permettre d'augmenter l'efficacité et la rentabilité de leurs opérations sur le terrain. Pour plus d'informations, visitez nous au: Description du poste Le technicien de service en électronique et grand format sera responsable du diagnostic et de la réparation de divers équipements de mesure géospatiale en ce qui concerne les équipements d’arpentage, de cartographie, de construction et de construction connexes, ainsi que les imprimantes grand format. Dans ce rôle, vous devrez • Dépanner à la fois l’équipement d’arpentage et les imprimantes grand format. • Estimer les coûts de service • Entretenir et étalonner divers équipements de mesure en interne, y compris, mais sans s’y limiter : stations totales, théodolites optiques et numériques, lasers, localisateurs, niveaux optiques et numériques, systèmes GPS et collecteurs de données. Effectuer la réparation et l’entretien préventif d’une sélection d’imprimantes grand format HP. • Fournir un excellent service à la clientèle par téléphone et en face à face, et peut communiquer des informations techniques à des publics non techniques • Identifier et faire remonter les problèmes nécessitant un soutien supplémentaire aux fabricants et/ou au directeur de service, au besoin • Remplir tous les documents requis pour assurer un suivi efficace et les exigences de documentation sont respectés • Responsable de la qualité personnelle de l’exécution et de la prise de toutes les précautions nécessaires pour éviter les interruptions du service à la clientèle • Maintenir un stock de pièces précis, tel qu’assigné, compté périodiquement • Utiliser une variété d’outils manuels et électroniques pour effectuer efficacement et correctement les tâches de travail • S’assurer que les machines sont essuyées après l’installation et que les pièces et matériaux usagés sont correctement éliminés et comptabilisés dans notre système. • Effectuer d’autres tâches assignées ou requises par le directeur de service Remarque : 50 % du temps, vous devrez vous rendre sur les sites des clients pour réparer leur équipement, y compris un voyage occasionnel à l’extérieur de la ville. À propos de vous Nous recherchons une personne énergique, très motivée, capable de travailler en équipe et prête à entreprendre et à apprendre la maintenance de nouvelles machines. Une formation spécifique sur les machines sera dispensée. Le candidat retenu possédera : • Études postsecondaires en technologie électronique • Compréhension du matériel informatique, du système d’exploitation Windows et de l’interface E/S dans les environnements Windows. • Expérience avec les utilitaires de diagnostic logiciels et les chargeurs flash basés sur Windows. • Solides compétences diagnostiques et analytiques • Doit vivre dans la région pour s’assurer que le temps de déplacement vers les sites des clients est dans le temps de réponse souhaité. Points bonus • Expérience préalable en électronique/informatique • Expérience de la réparation et de l’entretien d’équipement électronique ou d’équipement d’impression grand format • Connaissance démontrée des techniques de réparation électronique et de l’équipement de réparation diagnostique associé (la connaissance des techniques de réparation optique et de l’équipement de collimation optique associé vous distinguera) • Compétences en dépannage informatique/réseau liées à la connexion d’appareils à un réseau Pourquoi nous choisir ? En plus de la forte culture de croissance de l’entreprise, Cansel offre : 1. Rémunération concurrentielle. 2. Des incitations à la commission non plafonnées pour l’équipe de vente. 3. Programme flexible d’assurance-maladie complémentaire et de soins dentaires. 4. Assurance vie collective, invalidité de courte durée, invalidité de longue durée, DMA et maladies graves 5. Accès aux soins médicaux virtuels 6. Accès aux services virtuels de santé mentale 7. Programme d’aide aux employés (PAE) 8. Accès à la pharmacie en ligne 9. Plan d’actionnariat salarié 10. Programme de véhicules d’entreprise pour les représentants commerciaux. 11. Programme de reconnaissance par les pairs 12. Programme de recommandation des employés. 13. Programme de club de lecture (nous achèterons tout livre que vous jugerez bénéfique pour vous aider dans votre développement professionnel). 14. Offres de réduction exclusives sur le shopping, les sports, les films, les voyages et plus encore via Perkopolis. 15. Tarifs préférentiels sur certains abonnements au gymnase. 16. Programme de récompense généreux pour les longs états de service. 17. Accès aux propriétés de vacances de luxe 18. Programme de bourses d’études pour les enfants des employés 19. Événements de collecte de fonds d’entreprise Cansel est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de la grande diversité de ses employés. Tous les candidats qualifiés recevront une considération égale pour l’emploi, indépendamment de la race, de l’origine ethnique, de la religion, du sexe, de l’identité ou de l’expression de genre, de l’orientation sexuelle, du handicap ou de l’âge.