Director - Full Time / À Temps Plein

3 weeks ago

Toronto ON, Canada Royal Bank of Canada Full time

Intelligent Operations (IntOps) is a new TI (Technology Infrastructure) wide initiative that will transform of infrastructure services are provisioned, managed and consumed. This role will be responsible for managing data life cycle, for the data required for the IntOps, from sourcing to consumption across all TI services, managing analytics creation, collaboration across TI and Enterprise teams



Intelligent Ops is a highly visible multi-year initiative transforming infrastructure services with modern AI/GenAI capabilities to enable self-service capabilities for the business from on-boarding to consumption to incident management


Partner with the teams across TI on identifying data required for introducing AI/GenAI and introducing / enhancing infrastructure services intelligence


Establish and track roadmap, resources and risks


Build KPI, track KPI, collaborate with teams in building required data capabilities and complying with the KPI


Collaborate with the Intelligent Ops stream program director with focus on providing update, proactively identifying and managing risks, and keeping project on track


Create and maintain reports for the senior management


Chair recurring meetings with the stakeholders and senior management


Create and maintain detailed templates for data collection. 5+ years experience managing end to end large scale programs including ability to hold stakeholders accountable.


Experience in managing relationships and collaboration across various level within organization including executives.


5+ years experience building presentations and leading presentations to the senior management.


Experience managing program risks including financial and 3rd party.


Program management certification or equivalent with proven track record of delivering at least 2 large scale program backed by the data points.



Experience managing Infrastructure related projects / programs.


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable


Leaders who support your development through coaching and managing opportunities


Job Skills Business, Cloud Computing, Communication, Data Analysis, Detail-Oriented, Executive Briefing, Executive Summary, Information Technology Trends, Intelligent Infrastructure, IT Service Management (ITSM), Key Performance Indicators (KPI), Metadata, Product Services, Risk Management, Strategy Development, Team Collaboration, Teamwork, Transformation Strategy



Employment Type: Full time


Inclusion and Equal Opportunity Employment


At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


Join our Talent Community


Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
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