Luxury Travel Concierge

3 weeks ago

Canada Sienna Charles Full time

Summary:

Sienna Charles, the premier luxury lifestyle company, is looking for a proactive, confident, and client centric Travel Agent to assist in booking lifestyle and travel experiences for our VIP clientele. Additionally, travel agents oversee and execute vendor relationships and database management.

Key Responsibilities:

  • Experience Booking: Book travel, restaurants, hotels, and other experiences in a timely manner.
  • Constant Communication: Keep our VIP clients up-to-date with their requests.
  • Rate Gathering: Responsible for reaching out to vendors to gather rate information for client trips.
  • Vendor Relations: Maintaining a professional relationship with all vendors, ensuring smooth and effective client bookings.
  • On trip-support: Manage on-trip communications in a timely manner
  • Continuous Improvement: Identify and suggest improvements to our internal processes.
  • Database Operations: Adding new vendors to our internal database and keeping it

Persona Fit:

If the below describe you well and are attributes that come naturally to you, we highly encourage you to apply for the role.

  • Character and Culture: Relatable and engaging personality, enjoys working with others, and has strong written and verbal communication skills.
  • Attention to Detail: You are obsessed with making sure every piece is where it needs to be and can't let something go until you know it's perfect.
  • Prioritization and Efficiency: Internal strong sense of urgency, you can determine what to focus on first and can work both quickly and efficiently to maintain multiple deadlines.
  • Ownership and Management: You see your role as more than a job and look for ways to go above and beyond to improve the process continuously. You keep on top of all tasks and know how to organize and maintain them all.

Requirements:

  • 3+ years of travel agency experience
  • Proven track record of excellent customer service
  • Fluent in English
  • Experience in a remote working environment
  • Strong oral and verbal communication skills
  • Experience in successful escalation and problem solving
  • Flexible Schedule Availability - Including some weekend availability
  • Quiet and secure place to work from
  • Ideally, experience in a similar industry: private banking, hospitality, or fashion servicing high-level clientele.

Location:

This job is primarily remote, working from home.

Why Sienna Charles:

Sienna Charles offers a vibrant workplace where learning and growth are prioritized, fostering a fast-paced environment. As a smaller team, you'll have direct access to the CEO and COO, enabling you to make a substantial impact on the company's direction and growth.

We're seeking individuals who take ownership of their tasks and are aligned with our high standards for attention to detail and efficiency. If you're energized by these responsibilities and believe you're the right fit, we encourage you to reach out – we're excited to connect with you.

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