Claims Administrator

4 weeks ago

Toronto ON, Canada Chad Management Group Full time

We are looking for a highly motivated Sales Admin to join our talented team. The Sales Admin is responsible for Identifying potential leads through research, social media, online directories, and other sources and initiating contact with leads through email, phone calls, and other communication channels; Updating and maintaining customer information in the Customer Relationship Management (CRM) system and other related support work. As Sales Admin you are passionate about searching for potential contacts, providing the sales team with the necessary support, resources, and data analysis to drive sales and revenue growth. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.
Key Responsibilities:
# Lead Generation:

Identify potential leads through research, social media, online directories, and other sources.
Develop and maintain a database of leads with accurate contact information.
Collaborate with marketing to nurture and qualify leads through various campaigns.
# Outreach and Communication:

Initiate contact with leads through email, phone calls, and other communication channels.
Conduct initial conversations to understand needs and qualify leads for the sales team.
Schedule appointments and follow-ups for the sales team based on lead interactions.
# Data Management and CRM:

Update and maintain customer information in the Customer Relationship Management (CRM) system.
Ensure data accuracy, cleanliness, and completeness to facilitate effective communication.
Generate and analyze reports to monitor lead generation and conversion metrics.
# Administrative Support:

Assist in the preparation of sales materials, proposals, and presentations.
Coordinate sales meetings, sending invitations, and preparing agendas.
Support sales Leadership with pipeline reports, inventory management and other administrative tasks.
# Sales Process Coordination:

Collaborate with various teams to ensure smooth handoff of qualified leads to sales representatives.
Track and follow up on leads in the sales pipeline to ensure timely progression.
Provide support during the negotiation and closing stages of the sales process.
Key Qualifications:
Education and Experience: A bachelor's degree in a related field (e.g., data science, business analytics) or relevant work experience in reporting and data analysis can be advantageous.
Communication Skills: Strong verbal and written communication skills are essential.
Computer Skills: Advanced Proficiency in computer applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
Organizational Skills: responsible for managing multiple tasks and deadlines, so strong organizational and time management skills are crucial.
Attention to Detail: detail-oriented to ensure accuracy in handling documents, scheduling appointments, and managing data.
Problem-solving abilities: The ability to identify challenges and find practical solutions.
Interpersonal Skills: Administrators interact with various individuals daily, and should possess strong interpersonal skills to maintain positive relationships and handle conflicts professionally.
Multitasking: require handling multiple tasks simultaneously, so the ability to multitask efficiently is important.
Team Player: The ability to work well within the sales team and collaborate effectively with others is essential.
Analytical Skills: The ability to analyze data and extract relevant insights is essential for creating meaningful reports and tracking progress effectively.
Data Management: Proficiency in handling and organizing large sets of data.
Technical Skills: Familiarity with data analysis tools and software, such as Microsoft Excel, Google Sheets, SQL, or data visualization tools like Tableau, can be valuable.
Report Writing: Strong written communication skills.
Problem-Solving Abilities: The capacity to identify issues and discrepancies in data and reporting processes is crucial for ensuring accuracy.
Attention to Detail: Being meticulous in data collection and reporting helps maintain accuracy and reliability.
Time Management: Managing deadlines and producing reports in a timely manner is essential, especially for real-time tracking.
Sales Knowledge: Understanding the industry or subject matter being reported on allows for context-aware and insightful reporting.
Interpersonal Skills: Collaborating with different teams and stakeholders may be necessary to collect data and ensure alignment in reporting.
Critical Thinking: Evaluating data and its implications can help in providing valuable insights for decision-making.
Knowledge of Reporting Tools: Familiarity with various reporting tools and software, such as Microsoft Power BI, Google Data Studio, or other specialized reporting platforms, can be beneficial.
Quality Control: Implementing quality checks and ensuring data integrity throughout the reporting process is important for accurate tracking.
Adaptability: As reporting needs may change, being adaptable to new reporting requirements and methodologies is valuable.
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