IT Support Specialist

1 month ago

Ottawa ON, Canada Renu Contracting & Restoration Full time

The opportunity: 

The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist. Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop hardware/software and associated infrastructure. This role involves providing internal technical support for employee computing including license management as well as maintaining server assets that bolster our enterprise computing environments. 

This is a full-time permanent position and requires the individual to be comfortable working from the office at least once a week.

The role and responsibilities:

  • Provide assistance to staff with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software in line with established standards and guidelines.
  • Collaborate with vendor support contacts to troubleshoot technical issues with staff computing equipment and software.
  • Oversee computing application deployments, patching, and antivirus updates, and coordinate quarterly or bi-quarterly patch updates in collaboration with management.
  • Manage server infrastructure components related to laptop management, including but not limited to Office365, Windows Active Directory account setup, Jira and Microsoft Teams setups, Microsoft email account creation and modification, and more.
  • Handle level 1 technical requests from stakeholders, including but not limited to employee on/off-boarding, SharePoint front-end administration, Teams phone system changes, and network share/file management.
  • Assist in maintaining Teams phones and boardroom systems, cables, etc.
  • Oversee security and user management (password management, email access, mobile device setup, network access).
  • AV maintenance and support along Encryption integration experience.
  • Backups restore experience with file servers.
  • Identify business requirements and contribute to budgetary needs.
  • Create and maintain an inventory list for all capital assets, licenses, and product keys.
  • Develop and maintain documentation related to IT Support (e.g., list of all PCs, IPs, etc.).

Qualifications: 

  • A Post-Secondary Diploma, preferably in Computer Systems Technology, or an equivalent combination of education and experience.
  • Experience with installing, maintaining, and configuring laptop computers, laptops, etc., is a must have.
  • Microsoft Certifications are preferred.
  • Experience with iPhone and Android-based devices is a must have.

The successful candidate: 

You are an expert in training and orienting staff on hardware and software usage. You can conduct research on hardware and software requirements at the request of the management. You can evaluate functional needs to determine specifications for purchases and order computer supplies. You can efficiently manage images, applications and OS builds. You have experience in VPN and troubleshooting connection and efficient in asset management and management of hardware cycle refreshes. You can also manage devices in Remote Management Agent.

You are a highly organized and detail-oriented, and analytical individual who is a self-starter with a high degree of initiative. You can produce strong results within tight deadlines. You have strong communication skills and can clearly convey pertinent information to internal stakeholders at the appropriate level of detail. Your strong team orientation enables you to work with multiple departments to meet their IT needs.

About CaRMS:

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada.

CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services. Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents/students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.

CaRMS is a client service-focused organization relying on a caring and committed team for our success.

What we offer:

CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan.

How to apply:

Qualified applicants should submit their resume and cover letter to hr@carms.ca

If you are contacted by CaRMS for a job opportunity and require any accommodation or assistance, please inform us directly at hr@carms.ca.

The CaRMS team celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome those who would contribute to the further diversification of our organization including, but not limited to: women; visible minorities; First Nations, Inuit, and Métis peoples; persons with disabilities; and persons of any sexual orientation, gender identity and/or expression.

#J-18808-Ljbffr

  • IT Support Specialist

    1 month ago

    Ottawa, ON, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities: Maintain and oversee server and network operations; Perform routine maintenance and updates; ...

  • SCCM Specialist

    4 weeks ago

    Ottawa, ON, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant) Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination: Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support to our clients. You will be responsible for maintaining...

  • IT Support Specialist Systems and Network

    5 days ago

    Ottawa, Ontario, Canada Groupe IT Link Full time

    Job description ** 6 months contract. Hybrid/ Twice a week in Kanata, ON** As a IT Support Specialist Systems and Network at IT Link, you will experience a wide range of industries, functions and customers; you will change roles without quitting your employer As examples, solutions designed by IT Link in Canada have led to improved clinical training and...

  • L1 Desktop Support Specialist

    1 month ago

    Ottawa, ON, Canada Intega IT Full time

    Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community since 2001. The role is an integral part of our Service Desk team providing remote technical support and guidance to awesome customers. Excellent customer service skills are a key requirement...

  • System Support Specialist

    2 months ago

    Ottawa, ON, Canada Starbeamsystems Full time

    Starbeam Systems is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office. As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to...

  • SCCM Specialist

    4 weeks ago

    Ottawa, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant) Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination: Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support t

  • SCCM Specialist

    3 weeks ago

    Ottawa, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant) Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination: Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support t

  • SCCM Specialist

    5 days ago

    Ottawa, Ontario, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant)Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination:Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support t

  • Spécialiste en livraison et support

    2 months ago

    Ottawa, ON, Canada Intega IT Full time

    Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community since 2001. The role is an integral part of our Service Desk team providing remote technical support and guidance to awesome customers. Excellent customer service skills are a key requirement...

  • IT Support Specialist

    2 months ago

    Ottawa, ON, Canada ITIQ Tech Recruiters Full time

    IT/IQ Tech Recruiters is seeking a IT Support Specialist to join our client in Ottawa Canada. About Our Client: Fast growing public company. Company is using the latest technology in the Real Estate Tech Industry. Primary Responsibilities: Prime member of an excellent Support team. Involved with day-to-day Support. Ideal Candidate: 5+ years of...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide...

  • Network Support Specialist

    1 week ago

    Ottawa, Canada IT Chapter Full time

    IT Chapter is looking for **a Network Support **resource that will provide network infrastructure support. The resources will be required to ensure that networking systems are properly deployed, maintained and supported. This person will be responsible of performing regular maintenance and/or upgrades. The resources will also be required to update...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    1 month ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic technical support to...

  • Desktop Support Analyst

    2 weeks ago

    Ottawa, Canada RADIX 247 IT SUPPORT Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Help desk - Private sector **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...

  • SCCM Specialist

    4 weeks ago

    Ottawa, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant) Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination: Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support to our clients. You will be responsible for maintaining...

  • SCCM Specialist

    4 weeks ago

    Ottawa, Canada Sophus IT Solutions Full time

    Position Role/Tile: Desktop/ SCCM Specialist (Consultant) Location: Ottawa Is this an onsite role? Yes 100% Reliability Clearance Required Covid Vaccination: Yes Responsibilities: Job Summary We are looking for a Desktop SCCM/Imaging Specialist to join our IT team and provide Windows build support to our clients. You will be responsible for maintaining...