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General Manager/ Manager In Training
4 months ago
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. That means fantastic deals on brand names and designer fashions, and housewares
We are seeking enthusiastic leaders who are looking to join a growing company which offers hands on training and provides you the tools needed to become a successful Manager and grow with our organization We are looking for passionate, persuasive, and analytical leaders that have an entrepreneurial spirit, are dedicated to their work, and thrive on customer service as well as developing pipeline talent in a fast-paced environment. Store Leaders must provide optimum levels of leadership by encouraging, training, and supporting staff to achieve desired results. All the travel will be reimbursed under company’s mileage policy, except for the travel to home store location.
Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.
Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.
Mentor direct reports regarding company policies and procedures.
Train merchandise team members in the sorting, inspecting, grading, and rolling of all merchandise – among other tasks.
Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.
Work with Area/District Manager and Human Resources to create performance improvement plans for direct reports.
Provide direction to team members and supervisors regarding company policies and procedures.
Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.
Recognize and report policy infractions to the Area/District Manager and Human Resources. Assist in the implementation of employee recognition programs and events.
Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.
Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area Manager and Human Resources.
Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor- maintaining inventory levels.
Develop creative plans to increase store sales.
Manage store expense control and payroll to optimize the business.
Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.
Accurate and timely completion of administrative duties.
Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
Previous work in a thrift retail environment is considered an asset.
Reliability- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
Team Building- Work to develop, maintain, and promote positive working relationships within the Merchandise Processing department to promote inclusivity.
Performance Management- Set clear expectations for job assignment and monitor employee’s performance, when giving feedback provide suggestions and coaching for future development.
2+ years of retail experience, in a store/general management role
Experience in the supervision of both Management and Team Members
Strong understanding of retail store operations, financial analysis, merchandising and driving results
Developmental management skills to include coaching, training, recruiting, motivating, employee development, effective decision making, problem solving and efficient communication skills
Ability to motivate employees to seek opportunities and achieve high standards while building moral and bench strength
Exposure to dust — all of designated shift.
Work schedule hours will include days, evenings, weekends and holidays.
