Customer Success Manager

3 weeks ago


Longueuil QC, Canada Ezfocus Full time

Être la personne contact pour le support client pour les utilisateurs du Canada anglais :
· Responsable des formations et du coaching à distance, de la création de vidéos et de la mise à jour des documents disponible
· Identifier les demandes clefs de clients concernant les améliorations/corrections et communiquer celles-ci à son supérieur / coordonner ces demandes avec l’équipe des analystes et programmeurs
· Supporter l’équipe des analystes avec la mise à jour de données de base sur SQL
· Entretenir de bonnes relations avec les clients et nos partenaires
· télétravail et horaires flexibles
Pour utiliser les plus récentes technologies et techniques en matière de développement
Nous offrons un programme de formation et de perfectionnement en continu
Bilingue
· Microsoft Excel (intermédiaire)
·



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