Membership Service Representative Canucks Sports and Entertainment

3 weeks ago


Vancouver BC, Canada Acsenda Full time

The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position and is an onsite role at our office in downtown Vancouver.

This role will focus on:

  • Managing assigned accounts and developing strong professional relationships with Canucks ticket Members to meet standards of excellence and guarantee renewals
  • Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
  • Managing Member requests and expectations and assisting with game day requirements
  • Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
  • Following up with outstanding accounts and declined payments in a timely manner
  • Participating in various Member events and executing on fulfilling Member benefits throughout the season
  • Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
  • Communicating and carrying out service policies and procedures to Members in the most professional manner

WE HAVE:

  • A team you can belong to and believe in
  • A fun, high energy environment
  • An open mind for new ideas
  • The opportunity to embark on a career development journey
  • Lots of fun staff events throughout the year
  • Onsite gym and underground parking

YOU HAVE:

  • Post-secondary education in a related field such as Business, Marketing or Sports Management
  • Keen interest for working in the sports industry
  • A go-getter, results-oriented attitude, with drive and the initiative to succeed and be persistent
  • Strong proficiency in Microsoft Office suite
  • Excellent people skills, with the ability to interact professionally and effectively with internal and external clients at all levels
  • Effective time management skills and the ability to multitask in a dynamic, fast-paced environment
  • Polished presentation skills with an ability to think quickly and react to situations confidently
  • Ability and willingness to work flexible hours, including evenings and weekends
  • Onsite role at our office in downtown Vancouver

YOU MAY ALSO HAVE:

  • Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

#J-18808-Ljbffr
  • Canucks Sports

    7 days ago


    Vancouver, Canada Canucks Sports & Entertainment Full time

    Internships are available in the following departments: **Corporate Partnerships Design** **Content** **Health & Safety** The Health & Safety intern will work closely with our Event Services team to create a CSE Health & Safety Manual. This internship will also create monthly safety focuses for our staff, complete monthly inspections, and review safety...


  • Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Membership Service Representative **Department**:Membership Experience **Reports to**:Membership Experience Team Lead **Term**:June 3, 2024, to May 31, 2025 ***: The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our...

  • Canucks Sports

    6 days ago


    Vancouver, Canada Canucks Full time

    **Internships are available in the following departments**: Corporate Partnerships Design Content Health & Safety The Health & Safety intern will work closely with our Event Services team to create a CSE Health & Safety Manual. This internship will also create monthly safety focuses for our staff, complete monthly inspections, and review safety data. They...


  • Vancouver, Canada Acsenda Full time

    The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position and is an onsite role at our office in downtown Vancouver. This role will focus...


  • Vancouver, Canada Acsenda Full time

    The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position and is an onsite role at our office in downtown Vancouver. This role will focus...


  • Vancouver, Canada Acsenda Full time

    The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position and is an onsite role at our office in downtown Vancouver. This role will focus...


  • Vancouver, Canada Canucks Full time

    **Position**: Membership Service Representative **Department**: Membership Experience **Reports to**: Membership Experience Team Lead **Term**: June 3, 2024, to May 31, 2025 ***: The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our...


  • Vancouver, British Columbia, Canada Canucks Full time

    Position: Membership Service Representative Department: Membership Experience Reports to: Membership Experience Team Lead Term: June 3, 2024, to May 31, 2025 POSITION SUMMARY: The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket...


  • Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Inside Sales Representative **Department**:Membership, Sales & BI **Reports to**:Inside Sales Team Lead **Term**: June 1, 2024, to May 31, 2025 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving...


  • Vancouver, Canada Acsenda Full time

    Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving CSE’s client acquisition and revenue growth objectives. This role is responsible for collaborating with partners, generating interest, qualifying prospects, and closing...


  • Vancouver, Canada Acsenda Full time

    Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving CSE’s client acquisition and revenue growth objectives. This role is responsible for collaborating with partners, generating interest, qualifying prospects, and closing...


  • Vancouver, Canada Acsenda Full time

    Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving CSE’s client acquisition and revenue growth objectives. This role is responsible for collaborating with partners, generating interest, qualifying prospects, and closing...

  • Pricing Analyst

    4 weeks ago


    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**: Pricing Analyst **Department**:Business Intelligence **Reports To**:Manager, Business Intelligence ***: The Pricing Analyst will be responsible for analyzing ticket sales data and developing pricing strategies to maximize revenue and ticket sell through for Canucks Sports and Entertainment (CSE). This position will play a critical role in...


  • Vancouver, Canada Canucks Full time

    **Position**: Inside Sales Representative **Department**: Membership, Sales & BI **Reports to**: Inside Sales Team Lead **Term**: June 1, 2024, to May 31, 2025 ***: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving...


  • Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:50/50 Program Coordinator **Reports to**:Program Manager, Canucks for Kids Fund **Department**:Canucks for Kids Fund ***: The 50/50 Program began in 1994 and has been successfully raising money in support of the Canucks for Kids Fund at Rogers Arena for the Vancouver Canucks, Vancouver Warriors, Canucks SuperSkills, Abbotsford Canucks, and...

  • Receptionist

    7 days ago


    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Receptionist **Department**:Executive Office **Reports to**:Manager, Fan Experience ***: Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy reception area welcoming...

  • Receptionist

    17 hours ago


    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Receptionist **Department**:Event Services **Reports to**:Senior Manager, Fan Experience & Event Operations ***: Committed to premier-level customer service excellence, the Receptionist is the first point of contact for in-person or call-in visitors to Canucks Sports & Entertainment (CSE) and the Aquilini Centre West Tower. This is a busy...


  • Vancouver, British Columbia, Canada Canucks Full time

    Position: Inside Sales Representative Department: Membership, Sales & BI Reports to: Inside Sales Team Lead Term: June 1, 2024, to May 31, 2025 POSITION SUMMARY: Working in co-operation with the Sales team to achieve corporate sales goals, the Inside Sales Representative is a high energy, driven professional who plays a fundamental role in achieving CSE's...


  • Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Game Night Activation Assistant **Department**:Partnership Marketing **Reports to**:Manager, Partnership Marketing ***: The Game Night Activation Assistant will work during Canucks and Warriors home games at Rogers Arena to assist the Partnership Marketing team in executing sponsorship promotions. This is a part-time, hourly, events-based...


  • Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Game Night Activation Assistant **Department**:Partnership Marketing **Reports to**:Manager, Partnership Marketing ***: The Game Night Activation Assistant will work during Canucks and Warriors home games at Rogers Arena to assist the Partnership Marketing team in executing sponsorship promotions. This is a part-time, hourly, events-based...