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Product Support Manager

4 weeks ago

Toronto ON, Canada hireVouch Full time

Our client is an award-winning venture studio team of designers, engineers, and product innovators. In addition to building their own products, they work with global brands and entrepreneurs to create net-new digital products in areas across sports, automotive, healthcare, fitness, and more

As a Product Support Manager, you'd be building bridges across product development and business operations, helping to establish processes as the team grows

Responsibilities:

  • Work with cross-functional teams, especially product managers, to standardize processes and methodologies, build bridges between product development and business operations, and automate processes
  • Create and update materials and documentation, including training and implementation documents
  • Communicate with clients and customers to provide insights to the product team as well as other internal and external stakeholders

Requirements:

  • Bachelor's degree in Business Administration or a related field
  • 2+ years in operations, support, product, customer success, or related fields
  • Proven experience automating and establishing processes and operations
  • Experience contributing to the design, development, or management of software applications
  • Strong problem-solving and decision-making skills
  • Effective communication skills, both written and verbal
  • Excellent presentation skills with the ability to drive consensus and build strong client relationships
  • A flexible, driven, highly-organized and self-starter personality
  • Ability to excel in a fast-paced, collaborative, and constantly changing workplace
  • Solid understanding of Design Thinking and Lean Startup methodologies

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