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Product Support Manager

1 month ago

Toronto, Canada FLEETCOR Full time

What We Need
Corpay is currently looking to hire a Product Support Manager within our payments division.
How We Work
As a Product Support Manager, you will be expected to work in a remote environment. Corpay will set you up for success by providing:

- Company-issued equipment

Role Responsibilities

**The responsibilities of the role will include**:

- Manage the team of Production Support Analysts to provide technical support for Corpay Proprietary Systems
- Monitor the production support request queue and prioritize accordingly
- Ensure support tickets are actioned in a timely manner
- Understand when to escalate issues to the Production Support Director and the Development team
- Perform database queries using SQL
- Understanding of the deployment cycle
- Communicate and coordinate with internal departments to deliver prompt and informative responses
- Work with internal sales, development and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.
- Recognize and bring to the Director cases when persistent similar support requests may indicate issues with the code or where improvements can be applied.
- Assist, mentor and train team members

Qualifications & Skills
- Bachelor’s Degree or certification in IT
- 3+ years of technical support experience in a similar role
- 3+ years of working knowledge of SQL
- Experience with JavaScript, C#, VB, HTML, CSS is an advantage
- Experience with technologies such as SOAP, JSON and XML is an advantage
- Experience in maintaining knowledge base such as Wiki and Confluence is an advantage
- Experience with Microsoft Word and Excel
- Experience in the financial or payments industry is highly desirable

ABILITIES AND ATTRIBUTES
- Strong self-organization and follow up skills
- Self-motivated to develop and maintain IT skill set and product knowledge to maximize value and to

deliver quality services to our customers. This includes attending product-specific training, reviewing
technical literature, and obtaining hands-on experience

Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:  EEO and Pay Transparency