Brand Advocate Supervisor

4 weeks ago

Toronto ON, Canada The Home Depot Canada Full time

The Brand Advocate program supports Home Depot's One Home Depot vision by partnering with our suppliers to fully optimize their eCommerce strategy with Home Depot Canada. We provide strategic insights, analytics, deep dive analysis, and digital content enrichments to help drive traffic and conversions on Homedepot.ca.
Job Title: Brand Advocate, Supervisor
Job Description:
The Supervisor, Brand Advocate role is an exciting position within The Home Depot Canada eCommerce team. This role is part of our growing Brand Advocate program and is responsible for helping us develop and support the program. The supervisor manages, mentors, and leads a team of 6-7 brand advocate analysts and a specific portfolio within Home Depot’s product assortment. The supervisor's team of analysts directly manage vendor accounts and provide strategic insights, data analytics and reporting, deep dive analysis projects, content enrichment projects, and day-to-day operational support for each vendor.
The Supervisor's core focus is to support each analyst on a one-to-one level, ensure projects are aligned and on track, develop strong relationships with internal and external partners, execute quarterly action plans, generate KPI impact reports, and communicate successes/progress within each account in their business portfolio. This role has a high impact on the Brand Advocate program and The Home Depot’s eCommerce business.
Core responsibilities:
#50% Associate Development and Growth

# Lead, direct and support a team of associates
# Influence associates – communicate effectively and drive engagement across the team
# Mentor, support and develop the Analysts and Sr. Analysts
# Optimize diverse talent across the team – attract top talent, interview, and hire associates
# Meet with direct reports bi-weekly and provide ongoing support and leadership
# Influence the team, drive engagement, and provide the team with vision and purpose
# Manage conflict and collaborate with the team to find solutions
# Deliver BA updates to broader merchant organization on progress and performance of the business
# Evaluate direct reports ongoing and complete mid-year/year-end reviews

#40% Supplier Portfolio Management

# Ownership of the portfolio of suppliers and ensure success
# Cultivate and maintain strong supplier and cross-functional partner relationships
# Ensure accountability – Analysts execution of the program for their assigned vendors
# Plan and align with cross-functional teams to ensure alignment (merch, marketing, etc.)
# Review, approve and manage vendor goal trackers, project plans, reporting, presentations and calls ensuring the analysts are on track
# Attend vendor bi-weekly, mid-year and year-end business reviews
# Develop reporting and track KPI’s for the portfolio of business – present report and findings to merchant teams and other internal Home Depot teams
# Manage the supplier program contracts through life cycle along with the manager

#10% Program Development

# Develop new services, analysis, and tools for the brand advocate program
# Continually seek to improve and advance the program
# Improve team management and introduce new, improved processes and tools
# Develop and launch training programs for new associates and career development
# Ensure associates are aligned to the company and program vision
# Present the program and overview to new vendors alongside the manager
# Provide ongoing support across the entire team

#

How to succeed in this role:
Successfully build, develop, and manage an effective team of associates - Mentor, inspire and grow talent across the team
Instill trust across the team and internal/external partners
Showcase ability to influence people through strong communication, engagement, strategic plans, vision, and purpose
Communicate strongly across the team and showcase ability to inspire and lead a team (Team meetings, projects, etc.)
Be engaged in the associate development providing feedback at mid-year and year-end review
Innovate the BA program with new ideas, take the lead on new projects and initiatives, and provide creative solutions to roadblocks and issues
Build strong relationships with Merchandising and cross-functional teams
What experiences will help you excel in this role:
Desire and passion to lead and inspire associates
Passion for building and developing a business
Proven track record of mentoring associates and building a vision for the team
Ability to build strong relationships with colleagues, stakeholders, and vendors
Challenges and provides insight on conflict resolution and mediate difficult conversations
Ability to seamlessly manage multiple responsibilities within a fast-paced work environment
Proven ability to build relationships and influence without authority
Exhibits courage, confidence, and initiative in leading conversations, has a voice in the room
Live HD values, taking care of our people, doing the right thing, and creating shareholder value. Exemplify a high level of customer engagement – strong relationships and communication, proactive, reliable, strong perspective, leadership.
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