Customer Service Associate

3 weeks ago

Ontario, Canada Precise ParkLink Full time

Company Description:
As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 900 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors

Job Summary:

Reporting to the Site Manager, the customer service associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location: 1000 Portage Parkway Vaughan, Ontario

Employment: Full-time (Monday-Friday)

Hours: 2:00 pm-10:00 pm

Compensation: $17 per hour

Job Responsibilities and Duties:

Interact and assist customers via intercom or telephone.

Identify emergency and non-emergency situations on site.

Remotely access Parking control system to troubleshoot and provide level-1 customer support.

Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as assigned

Mandatory Skills:

Demonstrated ability to solve complex problems

Excellent technical communication skills: ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

Positive attitude and empathy for clients

Solid problem solving and decision-making skills

Strong team player with the ability to develop and maintain relationships with internal and external customers

Ability to multitask effectively and stay positive and professional under high-pressure, fast-paced environments

Mandatory Qualifications:

High School Graduate or higher education

Customer service experience, inclusive attitude and openness to diversity, is an asset

Valid driver's license and vehicle preferred.

Hiring Contact:

Please submit your resume with a minimum of two references to Craig Williams at 100npp@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

#J-18808-Ljbffr

  • Overnight Associate

    3 weeks ago

    Ontario, Canada Petawawa Employment Service Full time

    Overnight Associate Full job description Position Summary… To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment....

  • Customer Service Associate

    2 months ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Customer Service Associate

    2 months ago

    Ontario, Canada EightSix Network Inc Full time

    Bilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about...

  • Customer Service Associate

    2 weeks ago

    Kingston, Ontario, A7K, Lennox and Addington, Canada RONA+ Full time

    Customer Service Associate - Flooring Rona+ Gardiners Road Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Customer Service Associate

    2 weeks ago

    Kingston, Ontario, A7K, Lennox and Addington, Canada RONA+ Full time

    Customer Service Associate - Flooring Rona+ Gardiners Road Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review,...

  • Customer Service Associate, Plumbing

    3 days ago

    Kingston, Ontario, A7K, Lennox and Addington, Canada RONA+ Full time

    Customer Service Associate, Plumbing Language English Français (CA) Apply Now By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for...

  • Bilingual Customer Service Associate

    2 days ago

    Ontario, Canada Tech Mahindra Full time

    ResponsibilitiesCommunication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offeringsMaintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...

  • Bilingual Customer Service Associate

    1 day ago

    Ontario, Canada Tech Mahindra Full time

    ResponsibilitiesCommunication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offeringsMaintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...

  • Bilingual Customer Service Associate

    2 days ago

    Ontario, Canada Tech Mahindra Full time

    ResponsibilitiesCommunication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offeringsMaintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...

  • Bilingual Customer Service Associate

    1 day ago

    Ontario, Canada Tech Mahindra Full time

    Responsibilities Communication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offerings Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken....

  • Bilingual Customer Service Associate

    1 day ago

    Ontario, Canada Tech Mahindra Full time

    Responsibilities Communication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offerings Maintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ...

  • Bilingual Customer Service Associate

    1 day ago

    ontario, Canada Tech Mahindra Full time

    ResponsibilitiesCommunication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offeringsMaintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...

  • Bilingual Customer Service Associate

    2 days ago

    Ontario, Canada Tech Mahindra Full time

    ResponsibilitiesCommunication with End User Customers by Voice and Email (Email stresses the need for proper English) to provide information about the Customer’s Product and service offeringsMaintenance of records of End User Customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions...

  • E-commerce Customer Service Associate

    2 weeks ago

    Whitby, Ontario, L1M, Durham region, Canada GP Bikes Inc. Full time

    Overview: If you enjoy going the extra mile for a customer, making them feel like they know you well (even if you haven't met face-to-face), then this may be the job for you! The Online/E-Commerce Sales Associate delivers outstanding customer service as they support clients by phone or email as they make online purchases. They pick the ordered products...

  • Customer Service Representative

    3 weeks ago

    Ontario, Canada In-lite Full time

    At in-lite Design B.V., we are looking for a Customer Service Representative in Canada, Ontario region to join our team. About us in-lite is a leading, high segment player in the outdoor lighting market, specializing in cutting-edge lighting solutions that enhance the aesthetics and functionality of outdoor spaces. We are committed to sustainable and...

  • Customer Success Associate

    2 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    2 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    2 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    2 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning,...

  • Customer Success Associate

    2 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...