Customer Success Associate

3 weeks ago

Ontario, Canada Ulala Technologies Full time

Position: Customer Success Associate


Job Summary:

This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.


This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and operational excellence.


ULALA Technology Ltd. Invites You to Join Our Team


We offer an exceptional work environment, comprehensive training, ample career development opportunities, and competitive compensation.


Why Choose ULALA:

Join one of Canada's most innovative internet companies with outstanding benefits.


Employee Well-being:

At ULALA, we prioritize the happiness and well-being of our employees. We are committed to providing a warm, friendly, and supportive work environment where you will feel welcomed and energized. We offer mobile software and pre-job training support.


Comprehensive Career Development:

We encourage our employees to pursue career growth within ULALA. You will have the opportunity to advance in our rapidly growing company and achieve your personal and professional goals.


Location: Toronto, Ontario


Workplace Type: On-site


Contract Type: Full-time


Working Hours: Monday to Friday, 9:30am - 6pm, 40 hours per week


Salary: CA$50,000-CA$60,000 annually. After the probation period, employees are eligible for Group Medical Insurance.


Benefits: Medical insurance (life, dental, vision, prescription drugs, massage therapy)


Job Qualifications:

Legal authorization to work in Canada (OWP / PR / Citizens) with a SIN number, no criminal record, ability to start work immediately, responsible and proactive.


Key Responsibilities:


1. Client Relationship Management:

- Develop and maintain strong, long-term relationships with key clients.

- Serve as the primary point of contact for key accounts, addressing their needs and concerns promptly and professionally.


2. Account Strategy and Planning:

- Understand clients' business goals, supply chain needs, and industry trends to develop customized logistics solutions.

- Prepare and present strategic account plans to senior management and clients, outlining service improvements, cost savings, and value-added services.


3. Operational Coordination:

- Coordinate with internal teams, including operations, sales, and customer service, to ensure seamless service delivery.

- Monitor and manage the performance of logistics operations for key accounts, ensuring compliance with service level agreements (SLAs).


4. Performance Analysis:

- Analyze key performance indicators (KPIs) to measure service effectiveness and identify areas for improvement.


5. Issue Resolution:

- Proactively identify and resolve operational issues, ensuring minimal disruption to client services.

- Implement corrective actions and process improvements to prevent recurrence of issues.


6. Business Development:

- Identify opportunities to expand services and increase revenue within key accounts.

- Collaborate with the sales team to develop proposals and negotiate contracts for new business.


Job Requirements:


- Native English speaker is required, knowledge of french is preferred.

- Completion of a North American university degree.

- More than 3 years of sales experience in North America.

- Proven experience in account management, preferably within the logistics or supply chain industry.

- Strong analytical, problem-solving, and decision-making skills.

- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

- Proficiency in logistics software and Microsoft Office Suite.

- Ability to manage multiple priorities and work under pressure in a fast-paced environment.


ULALA looks forward to welcoming you as part of our family Our work is both relaxed and rewarding, and we provide all the necessary training and support. If you aspire to work in a company full of opportunities and growth while being warmly cared for, join us


Application Method:

Please send your resume to hr@ulala.ca (if you meet the requirements, please send your resume to HR and specify the position you are applying for)

  • Customer Success Associate

    5 hours ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning,...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning,...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    2 weeks ago

    ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success Associate Job Summary: This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively. This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Customer Success Associate

    3 weeks ago

    Ontario, Canada Ulala Technologies Full time

    Position: Customer Success AssociateJob Summary:This position will be responsible for managing and nurturing relationships with our most significant clients, ensuring their logistics needs are met efficiently and effectively.This role requires a proactive approach to account management, with a strong emphasis on customer satisfaction, strategic planning, and...

  • Client Success Associate

    3 weeks ago

    Toronto, Ontario, Ontario, Canada DoctorCare Full time

    Who we are WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care...

  • Client Success Associate

    3 weeks ago

    Toronto, Ontario, Ontario, Canada DoctorCare Full time

    Who we are WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care...

  • Customer Success Manager

    3 weeks ago

    Ontario, Canada SciLeads Ltd Full time

    We are recruiting for a Customer Success Manager to join our expanding team. We are looking for an ambitious team player who would relish the opportunity to make a huge contribution to our company. Our innovative platform enables more relevant, timely, and personal customer interactions that enable users to make more sales. Our clients include Life Science...

  • Customer Success Analyst

    3 weeks ago

    Ontario, Canada Univerus Energy & Water Full time

    Looking to make a change to a company that is growing rapidly and having fun? Look no further and let’s talk about an incredible opportunity at an incredible company - Univerus. You see, we are doing things differently here at Univerus; we are a global enterprise software company providing unified solutions to Local Government, Utilities and many other...

  • Customer Success Specialist

    1 month ago

    Ontario, Canada Wilson Language Training Full time

    Wilson Language Training Customer Success Specialist Madison , Wisconsin Apply Now Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with...

  • (Remote) Customer Success Manager

    2 weeks ago

    Ontario, Canada Harris Computer Systems Full time

    As a Customer Success Manager, you will be responsible for onboarding new customers, and driving their post deployment adoption leading to renewals, expansion, and positive references across the SmartWorks customer base. Reporting to the Manager of Customer Success, you will contribute to the development and execution of our Customer Success capabilities in...

  • Senior Customer Success Manager

    1 month ago

    Ontario, Canada Trellix Full time

    Trellix Senior Customer Success Manager Madison , Wisconsin Apply Now The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix...

  • Director of Customer Success

    1 month ago

    Mississauga, Ontario, Peel region, Canada BoomerangFX Full time

    Why BoomerangFX?BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the...