Vice President, Mortgage Specialists

1 month ago

Richmond BC, Canada BMO Full time

Retail Banking Sales & Service
Cultivates, builds, and manages relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Works effectively with other senior leaders to leverage sales and referral opportunities, improve wallet share, and acquire new customers.
Acts as a key BMO representative for local community activities in the market.
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Manages risk to minimize losses by monitoring and controlling reports to meet compliance requirements within established risk guidelines.
Identifies and shares best practices across a network of divisional leaders.
Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Identifies performance enhancement opportunities to significantly improve employee productivity, reduce costs, and manage risks.
assesses and adapts as needed to ensure quality of execution.
Leads / participates in the design, implementation and management of core business / group processes.
Verifies mortgage approvals for compliance with regulatory requirements and operational and credit policies.
Participates in projects and other activities designed to improve the customer experience.
Liaises between clients and various departments across the organization to discuss issues and procedures, and provides mortgage and insurance product support and expertise.
Acts in accordance with regulatory and compliance requirements that include, but are not limited to, Anti-Money Laundering and Terrorist Financing Reporting requirements, FCAC consumer provision requirements, and Privacy Act provisions in accordance with Bank Policies & Procedures.
Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation.
Protects the Bank's assets by adhering to all everyday banking, business banking, investment and lending regulations (as appropriate), Policies and Procedures, legal and ethical requirements, process requirements and established risk guidelines.
Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity.
Maintains the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Implements changes in response to shifting trends.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
In-depth/Expert knowledge of mortgage and credit portfolio management.
In-depth understanding of the real estate and mortgage lending process, investment and insurance products, and applicable regulatory requirements.
In-depth/Expert knowledge of the competitive marketplace and trends in mortgage sales.
In-depth/Expert project and time management.
In-depth/Expert experience with change management.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We're here to help
It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #

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