Event Services Coordinator

4 weeks ago

Canada Parkinson Canada Full time

Parkinson’s is a complex brain disease, and everyone’s Parkinson’s journey is different. More than 100,000 Canadians live with Parkinson’s and 30 more are diagnosed every day. There is currently no cure but, life with Parkinson’s is still possible. At Parkinson Canada, people with Parkinson’s are at the centre of everything we do. Parkinson Canada is at an exciting time of transformation, where we are aiming to be the “go to” connector and guide for people living with Parkinson’s. We strive to inspire and empower people living with Parkinson’s to thrive through tailored programs, innovative research and raising the voice of Canadians impacted by Parkinson’s through our advocacy efforts. If you want to make a positive impact on the lives of Canadians impacted by Parkinson’s, work with passionate, dedicated people where diversity and inclusion is celebrated and partner with great organizations that have the same goal then we look forward to meeting you Perks and BenefitsIn addition to competitive salary and a remote work arrangement, we offer:Flex-timeRemote & In-person work opportunitiesSummer Hours: Half days every Friday between Canada Day and Labour DayHalf days the Friday before a statutory holiday MondayJob OverviewThe Event Services Coordinator is responsible for delivering exceptional customer service to Parkinson Canada’s event participants and donors, ensuring their needs are met before, during, and after the events. This role focuses on enhancing the participant and donor experience for Parkinson Canada SuperWalk, pedaling for Parkinson’s, Growling Beaver, and Fundraising Your Way, through efficient communication, problem-solving, and support, contributing to the overall success of the events.What You’ll Be DoingLead Customer Service for the Events Team: Manage the call queues and email inboxes for SuperWalk, pedaling for Parkinson's, Fundraising Your Way, and Growling Beaver, handling all incoming inquiries and triaging where appropriate.Provide online chat support for SuperWalk and Pedaling for Parkinson's.Handle participant and donor issues promptly and professionally, finding effective solutions to enhance their experience. Coordinate with other event staff and departments to resolve complex issues and provide seamless support. Work SuperWalk weekend to provide customer service to participants while staff are at events.Collect and analyze participant and donor feedback to identify areas for improvement.Monitor and respond to comments and inquires on our Facebook groups.Event Logistics and Relationship Management Provide on-site support at Growling Beaver or Pedaling for Parkinson’s Prince Edward County. Assist with recruitment calls for participants under $1,000.Assist coordinators with web updates i.e., adding sponsor logos and agendas to local pages.Assist with logistics including event kit packing and walk-in-a-box mailings.Pull participant and fundraising reportsQualificationsPost-secondary degree in appropriate discipline.Proven experience in customer service, preferably in an event management context.Excellent organizational, interpersonal and communication skills.Excellent problem-solving abilities and proactive approach to customer support. Ability to work effectively under pressure and handle multiple tasks simultaneously. Computer literacy (Microsoft Office Suite, Online Event Fundraising Software).Flexibility to work event weekends as required.Ability to travel within Canada.Valid G License.Bilingual (French/English) is an asset.Parkinson Canada has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required prior to commencement of employment.Parkinson Canada will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. We thank all candidates for their interest, however, only those selected for interviews will be contacted. Please indicate accommodations as required if contacted.Please note that the successful candidate will be required to pass a standard Criminal Record Check.

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