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2 weeks ago
Senior Processor, CMO & SBB Onboarding page is loaded Senior Processor, CMO & SBB Onboarding
Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2408658 We’re building a relationship-oriented bank for the modern world. A Senior Processor, CMO & SBB Onboarding; is accountable for performing after sales service support for Cash Management product customers (both internal and external) through the implementation & maintenance of Cash Management Online (CMO). The Senior Processor is required to take responsibility for the execution of customer requests by ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests, maintaining accuracy through implementation, understanding the customer needs as outlined within submitted requests for onboarding and maintenance, and providing relevant recommendations when appropriate.
You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Analytical Skills – The Senior Processor can be called upon to investigate irregularities or review a client request and recommend potential solutions; ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements
each of these steps requires the Senior Processor to engage in Critical Thinking to ensure all compliance requirements are met and the change is completed with accuracy.
Relationship Building – Ensure customer requests are handled in an efficient, professional and timely manner. Liaise with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.
Your critical thinking skills help to inform your decision making.
You give meaning to data. You find meaning in relationships, and surround yourself with a diverse network of partners. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
Accountability, Adaptability, Communication, Computer Literacy, Customer-Support, Data Entry, Organizing, Outbound Calls, Sales, Self Motivation, Self-Starter Similar Jobs (1)
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