Community Consultant
3 weeks ago
Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2408385 We’re building a relationship-oriented bank for the modern world. You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Production Support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.
Projects Delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. You can demonstrate experience in: internal applications, you have working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.
Operations specialist for Enterprise OpenShift Container as a Service Platform.
Experience with Red Hat Open Shift or other Kubernetes implementations is preferred.
Experience deploying and supporting web APIs and web applications. Experience with Application Support and Operations.
Experience with Scripting, GitHub, Artifactory, Jenkins, Azure DevOps and Dynatrace.
You know that relationships and networks are essential to success. Your critical thinking skills help to inform your decision making.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Azure Key Vault, Certificate Management, Git Operations, Grafana, Java Keytool, Kubernetes, Linux, Microsoft Azure, Microsoft Azure IaaS, Prometheus (Software), RedHat, Red Hat Ansible, Red Hat OpenShift, Redis At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #
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